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Give your phone agent live currency rates and conversions with CurrencyScoop.

Connect CurrencyScoop and your agent can quote exchange rates and convert amounts during a call. Callers asking what a price is in another currency get an answer on the spot, using mid-market rates. Your agent can also pull historical rates for a past date or a date range, which helps with invoices, refunds and billing questions. Connect your CurrencyScoop account from the AgentCalls dashboard in a few minutes.

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What your agent can do with CurrencyScoop

  • Convert a specific amount between two currencies using mid-market rates during the call
  • Quote the latest exchange rates for any supported fiat or crypto currency
  • Look up historical rates for a past date, back to 1996, for invoice and refund questions
  • Pull rates across a date range to answer trend or comparison questions
  • List supported currencies with their names and countries

CurrencyScoop exposes 5 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Quoting a converted price for an inbound caller

  1. Caller

    Hi, I'm looking at your consulting package. What's that in euros?

  2. Agent

    Sure. The package is 2,400 US dollars. At today's mid-market rate that comes to about 2,215 euros. Would you like me to send the exact figure to your email?

  3. Caller

    Yes, please. Send it to sarah@brightlinecafe.co.uk.

  4. Agent

    Done. I've sent the quote to that address and noted the euro amount on your file.

Checking a historical rate for a refund

  1. Caller

    I was charged in pounds on March 3rd last year and I want to understand the amount.

  2. Agent

    I can check that. On March 3rd, the rate from US dollars to British pounds was 0.79. Your invoice of 380 dollars would have been about 300 pounds at that rate.

  3. Caller

    Okay, that makes sense. Can you note that in my account?

  4. Agent

    Yes. I've added the rate and the conversion to your billing record for that date.

Following up on a quote for a Gulf client

  1. Agent

    Hello, this is Layla from Al Noor Interiors. I'm calling about the sofa quote you requested last week for 8,500 US dollars.

  2. Caller

    Yes, I remember. What is it in UAE dirhams now?

  3. Agent

    At the latest rate it converts to about 31,200 dirhams. The rate moves daily, so I can lock in a quote for 48 hours if you want to confirm this week.

  4. Caller

    That works. Please hold it for two days.

  5. Agent

    Confirmed. The quote is held until Thursday at 5 pm. I've updated the order notes.

How to connect CurrencyScoop

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect CurrencyScoop

    From Integrations in the dashboard, choose CurrencyScoop and enter the connection details from your CurrencyScoop account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the CurrencyScoop actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent use CurrencyScoop during the call or after it?

During the call. When a caller asks for a rate or a conversion, your agent looks it up in CurrencyScoop while they are on the line and answers with the current figure.

What do I need to connect CurrencyScoop?

A CurrencyScoop account and your own credentials from its settings page. Sign in from the AgentCalls dashboard, paste your credentials into the CurrencyScoop connection, and save.

Which plan includes this integration?

Integrations, including CurrencyScoop, are included from the AgentCalls Growth plan.

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Put your agent to work with CurrencyScoop.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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