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Marketing & social

Constant Contact

Constant Contact on your phone line. Your agent adds contacts, updates lists and books events while you talk.

Connect your Constant Contact account and your agent can work with your email list during a call. It can add a caller as a new contact, put them on the right list, or tag them by interest. It can check whether someone is already subscribed and what consent they have given. It can also register callers for an event you are running. Everything it does appears in Constant Contact, so your campaigns always start from up-to-date contacts.

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What your agent can do with Constant Contact

  • Add callers as new contacts, with name, phone and email captured during the call
  • Check whether an email address is already on your list and what consent status it has
  • Add contacts to one or more lists, or tag them by product or interest
  • Register callers for an event and copy an existing event to reuse its setup
  • Pull consent counts and list totals when a customer asks how your list is growing

Constant Contact exposes 93 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

New customer joins the mailing list

  1. Caller

    Hi, I bought a planter from you last month. Can I get your newsletter with the spring offers?

  2. Agent

    Of course. What email address should I use for you?

  3. Caller

    It's dana.reyes@mailbox.com. My name is Dana Reyes.

  4. Agent

    Thanks, Dana. I've added you to the Spring Offers list. You'll get a confirmation email shortly, and you'll need to confirm it to start receiving the newsletter.

Event registration by phone

  1. Caller

    I'd like to sign up for the Saturday workshop on herb gardens.

  2. Agent

    Happy to help. Can I have your name and email address?

  3. Caller

    James Okafor, james.okafor@workmail.co.uk.

  4. Agent

    You're registered for the herb garden workshop this Saturday at 10 in the morning, James. I've also added you to our events list so you get the reminder.

Outbound follow-up on a lapsed list

  1. Agent

    Hello, this is Sana calling from Brightleaf Bakery. Am I speaking with Maya?

  2. Caller

    Yes, this is Maya.

  3. Agent

    You signed up for our newsletter a while back, and we wanted to check whether you still want to hear from us. We can keep you on the list or take you off, whichever you prefer.

  4. Caller

    Keep me on it, but I only want the weekly menu.

  5. Agent

    Done. I've moved you to the weekly menu list and removed you from the general newsletter.

How to connect Constant Contact

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Constant Contact

    From Integrations in the dashboard, choose Constant Contact and enter the connection details from your Constant Contact account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Constant Contact actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent work with Constant Contact during the call or after it?

During the call. Your agent can look up, create and update contacts, change list membership and register people for events while the caller is still on the line. Changes appear in Constant Contact straight away.

What do I need to connect Constant Contact?

A Constant Contact account with its own sign-in. In your AgentCalls dashboard, open Tools, choose Constant Contact, and connect it using the credentials from your Constant Contact settings.

Which AgentCalls plan includes this integration?

Integrations, including Constant Contact, are included from the Growth plan.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Constant Contact.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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