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E-commerce & payments

Commerce Layer

Let your phone agent look up orders, customers and stock while the caller waits.

Connect Commerce Layer and your agent can answer order and customer questions on the phone. It can find an order by ID, check a customer's record, look up catalog SKUs, and report simple sales figures. When a caller is a new customer, it can create their record with an email address. All of this uses the credentials from your Commerce Layer settings, so your agent only reads and writes what you allow.

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What your agent can do with Commerce Layer

  • Look up an order by ID and share its status, line items and shipment details
  • Find a customer by email and confirm the details on file
  • Create a new customer record from an email during a call
  • Search catalog SKUs so callers can ask about products and availability
  • Report order totals and other sales KPIs for a date range

Commerce Layer exposes 10 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Order status question

  1. Caller

    Hi, I placed an order last Tuesday and want to know if it has shipped.

  2. Agent

    I can check that for you. Can you give me the order number from your confirmation email?

  3. Caller

    It's 48213.

  4. Agent

    Order 48213 was packed on Thursday and handed to the carrier this morning. It should arrive by Friday. Would you like the tracking number sent to your email?

New customer sign-up by phone

  1. Caller

    I'd like to open an account so I can order from you next time.

  2. Agent

    Happy to help. What email address should I use?

  3. Caller

    Maya.reyes@example.com.

  4. Agent

    Thanks, Maya. I've created your customer record with that email. You'll get a confirmation shortly, and you can sign in to place your next order.

Weekly sales check from the owner

  1. Caller

    How did we do on orders over the last seven days?

  2. Agent

    Your store recorded 126 orders from the 4th to the 10th, with total sales of 8,940 dollars. That's up about 12 percent on the week before.

  3. Caller

    Good. Can you check how many of those were on the UK market?

  4. Agent

    Yes, 31 of those orders came from the UK market, totalling 2,215 pounds.

How to connect Commerce Layer

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Commerce Layer

    From Integrations in the dashboard, choose Commerce Layer and enter the connection details from your Commerce Layer account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Commerce Layer actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent use Commerce Layer during the call or after it?

During the call. When a caller asks about an order, customer or product, your agent looks it up in Commerce Layer while the conversation is happening, then answers from the live data.

What do I need to connect Commerce Layer?

An active Commerce Layer account. Enter your credentials from the Commerce Layer settings in the AgentCalls dashboard, then choose which actions your agent can use.

Which plan includes this integration?

Tool integrations, including Commerce Layer, are included from the Growth plan.

Can the agent delete customer records?

Deletion is available as an action but requires explicit confirmation for each record. Most businesses leave it turned off and keep only lookups and record creation enabled.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Commerce Layer.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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