Cloudinary

Let your agent find, organize and send your images and videos from Cloudinary during a call.

Connect Cloudinary to AgentCalls with your own credentials from the Cloudinary settings. Your agent can then work with the media your business already stores: look up an image or video, check whether a file exists, and send the right link to a caller by text or email. It can also create folders and tags for new uploads, so the files a customer sends during a call land in the right place. Your team keeps full control of what the agent can read and change.

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What your agent can do with Cloudinary

Find a product photo or video by name and send the link to the caller
Check whether a file or folder already exists before creating it
Create a new folder for a customer or job and file uploads into it
Add tags and metadata to assets after a call so they are easy to search later

Cloudinary exposes 108 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Caller asks for a product image

Caller
Hi, I need the high-resolution photo of the blue ceramic mug for a catalogue. Can you send it?
Agent
Of course. I found the file called blue-mug-main. Which email should I send the download link to?
Caller
Send it to orders@brightlinestudio.co.uk, please.
Agent
Done. The link is on its way to that address now.

Setting up a folder for a new client

Caller
We just signed Harbor Dental. I want a folder for their logo and clinic photos.
Agent
I can set that up. Should I name it Clients / Harbor Dental?
Caller
Yes, that works.
Agent
The folder is created and ready for uploads. I checked that it did not exist yet.

Outbound follow-up with the latest video

Agent
Hello Sara, this is Omar from Lumen Interiors. The walkthrough video for your living room project is ready.
Caller
Oh great, can you send it to me?
Agent
Yes, I will text you the secure link now. It is about two minutes long.

How to connect Cloudinary

1
Create your agent
Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.
2
Connect Cloudinary
From Integrations in the dashboard, choose Cloudinary and enter the connection details from your Cloudinary account settings.
3
Choose the actions
In the agent editor, enable the Cloudinary actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does this work during the call or after it?

Both. Your agent can look up files and send links while a caller is on the line, and it can tag, organize or update assets after the call ends.

What do I need to connect Cloudinary?

A Cloudinary account and its credentials, which you copy from the Cloudinary settings. Sign in from the AgentCalls dashboard and enter them under Integrations.

Which plan includes this integration?

Integrations are included from the Growth plan.

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Put your agent to work with Cloudinary.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.