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Ask HeyGen about your video projects and avatars during a call.

Connect HeyGen and your agent can answer callers about their video projects, status and available avatars. It can look up a personalized video project, check its current status, and add a contact to a project so a customer receives the right video. Your agent can also add new assets such as images or backgrounds that your team can use later. Everything runs with the credentials from your HeyGen settings, and your agent only uses the actions you allow.

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What your agent can do with HeyGen

  • Look up the status of a personalized video project while the caller waits
  • Add a new contact to a personalized video project during the call
  • Check the audience details and engagement for your personalized videos
  • List available streaming avatars so a caller can choose one
  • Add new assets, such as images or backgrounds, for future video work

HeyGen exposes 77 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Caller checks on their personalized video

  1. Caller

    Hi, I ordered a personalized welcome video last week. Has it been finished yet?

  2. Agent

    Let me check that for you. Can I have the name on the order or the email you used?

  3. Caller

    It's Daniel Okafor, daniel.okafor@brightlane.co.

  4. Agent

    Thanks, Daniel. Your video is in the final render stage and should be ready by tomorrow morning. I'll send the link to your email as soon as it's done.

Adding a new recipient to a video project

  1. Caller

    We want the same onboarding video sent to two more new hires. Can you add them?

  2. Agent

    Of course. What are their names and email addresses?

  3. Caller

    Priya Shah, priya.shah@northwind-dental.com, and Tom Reyes, tomr@northwind-dental.com.

  4. Agent

    Both are added to the onboarding project. They'll receive their personalized videos with the next batch, which starts at 9:00 tomorrow.

Outbound follow-up on video engagement

  1. Agent

    Hello, this is a call from Crescent Realty about the property tour video we sent you on Monday. Is now a good time to talk?

  2. Caller

    Sure, I watched it. What's next?

  3. Agent

    Thanks. Would you like us to send a version with your agency's logo and a booking link for a viewing on Thursday at 2 pm?

  4. Caller

    Yes, please send that over.

How to connect HeyGen

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect HeyGen

    From Integrations in the dashboard, choose HeyGen and enter the connection details from your HeyGen account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the HeyGen actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent use HeyGen during the call or after it?

Both. Your agent can look up project status and add contacts during a live call. It can also prepare assets and follow-up work that runs after the call ends.

What do I need to connect HeyGen?

You need a HeyGen account. Copy your credentials from the HeyGen settings and add them in the AgentCalls dashboard under Integrations.

Which plan includes this integration?

Integrations, including HeyGen, are included from the Growth plan.

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Put your agent to work with HeyGen.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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