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Convert files by phone with CloudConvert, straight from your AI voice agent.

Connect CloudConvert to your AgentCalls agent and it can check the status of a conversion job, list the formats you support, and tell a caller when a file is ready. Your agent can also look up recent tasks to answer questions like whether a customer's document was converted. Connect with your CloudConvert credentials from the tool's settings, and your agent works within the access you grant it.

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What your agent can do with CloudConvert

  • Check whether a conversion task has finished, is still running, or has failed
  • List supported formats so the agent can confirm a conversion is possible during the call
  • Look up recent tasks by status or date range to answer a caller's question
  • Confirm your CloudConvert account details before the agent acts on it
  • Set up a webhook so your team is notified when a conversion completes

CloudConvert exposes 9 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Checking on a converted document

  1. Caller

    Hi, I sent you a Word file to convert into a PDF yesterday. Is it ready?

  2. Agent

    Let me check. Can I have the name on the order or the approximate time you sent it?

  3. Caller

    It was under Sarah Lopez, around 4 PM.

  4. Agent

    Found it. Sarah's file finished converting at 4:07 PM and is ready to download. I can text you the link now.

Confirming a format before booking the job

  1. Caller

    Can you turn a QuickTime video into an MP4 for us?

  2. Agent

    Yes, we support that conversion. Do you need the file to keep its original resolution?

  3. Caller

    Yes, please keep it at 1080p.

  4. Agent

    Got it. I've noted a 1080p MP4 conversion for your order. You'll get an email when it's done.

Following up on a failed job

  1. Agent

    Hi Daniel, this is calling from Brightline Studio. One of your audio files failed to convert overnight.

  2. Caller

    Oh no, which one?

  3. Agent

    The 96 kHz WAV file from last night. The file looks like it was corrupted during upload. Could you resend it, and I'll start the conversion again?

  4. Caller

    Sure, I'll send it this afternoon.

How to connect CloudConvert

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect CloudConvert

    From Integrations in the dashboard, choose CloudConvert and enter the connection details from your CloudConvert account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the CloudConvert actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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All Documents, notes & files integrations

Questions, answered.

Does the agent work with CloudConvert during the call or afterward?

Both. During a call, your agent can check task status, list supported formats and look up recent jobs. Follow-up actions, such as sending a link or notifying your team, can run as part of the call or afterward.

What do I need to connect CloudConvert?

You need a CloudConvert account. Copy your credentials from the tool's settings and connect them in the AgentCalls dashboard. You sign in to AgentCalls to manage the connection.

Which plan includes CloudConvert?

Tool integrations, including CloudConvert, are included from the Growth plan.

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Put your agent to work with CloudConvert.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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