Customer asks if the service is running
- Caller
Hi, my dashboard has been slow since this morning. Is there an issue on your side?
- Agent
Let me check the current status for you. One moment, please.
- Agent
Our service is running normally. Error rates since 8 a.m. are within the usual range, so the slowness may be on your end. Can I take the account name so the team can look closer?
- Caller
Sure, it's Harbor Dental Group.