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Productivity

Classmarker

Connect ClassMarker so your agent can answer quiz and exam questions by phone.

ClassMarker is an online quiz maker for business and education. With ClassMarker connected to AgentCalls, your agent can handle calls about exams, access and users. It can grant exam access codes, look up group membership, and create new users or groups while the caller is on the line. Your team sees each action in the call log. You keep control of what the agent can change, and you can revoke access at any time from your ClassMarker settings.

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What your agent can do with Classmarker

  • Grant exam access by adding codes to an access list during a call
  • Create new ClassMarker users and assign them to the right group
  • Create and organize groups for trainees, students or staff
  • Add new questions and question categories when a trainer calls with changes
  • Remove access codes or groups when a learner or contract ends

Classmarker exposes 28 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Exam access for a new trainee

  1. Caller

    Hi, I joined the safety course today and I can't get into the final exam.

  2. Agent

    Welcome. Can I take your full name and the email you registered with?

  3. Caller

    Sam Okafor, sam.okafor@brightwayfreight.co.uk.

  4. Agent

    Thanks, Sam. I've added your access code to the final exam list. You can sign in now, and the code works until Friday.

Adding a learner to a group

  1. Caller

    We hired two new drivers this morning. They need to be in the Night Shift group.

  2. Agent

    I can set that up. What are their names and email addresses?

  3. Caller

    Priya Desai, priya.d@northlinelogistics.com, and Tom Reeves, tomr@northlinelogistics.com.

  4. Agent

    Both accounts are created and placed in Night Shift. They'll get their sign-in details by email within ten minutes.

Adding questions after a course update

  1. Caller

    We changed the fire evacuation rules. Can you add a new question to the Site Safety category?

  2. Agent

    Sure. What is the question, and what kind of answer is it, multiple choice or true or false?

  3. Caller

    Multiple choice. Which assembly point is used when the north gate is blocked?

  4. Agent

    Added to Site Safety as a multiple choice question. I've left it unpublished so you can review the answer options first.

How to connect Classmarker

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Classmarker

    From Integrations in the dashboard, choose Classmarker and enter the connection details from your Classmarker account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Classmarker actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent work with ClassMarker during the call or after it?

During the call. The agent can grant access, create users and groups, and add questions while the caller is still on the line. Each action is recorded in your call log.

What do I need to connect ClassMarker?

A ClassMarker account. Sign in to the AgentCalls dashboard, open Integrations, and connect ClassMarker using your own credentials from the ClassMarker settings.

Which plan includes the ClassMarker integration?

Integrations are included from the Growth plan. Lower plans can see the list of tools but cannot connect them.

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Put your agent to work with Classmarker.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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