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Cincopa media files, uploads and status checks, handled by your phone agent.

Cincopa holds your videos, images and audio. Connect your Cincopa account and your AgentCalls agent can import media from a web link during a call, such as a product clip a customer asks for or a recording a partner sends. The agent can start the upload and check whether it has finished, then tell the caller when the file is ready. If an upload was started by mistake or is taking too long, the agent can stop it. You keep control of what goes into your galleries, and every action is logged in your dashboard.

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What your agent can do with Cincopa

  • Import a video, image or audio file from a web link into Cincopa during a call
  • Check the status of an upload and confirm to the caller when it is ready
  • Abort an upload that was started by mistake or is stalled
  • Confirm that your Cincopa connection is working from the AgentCalls dashboard

Cincopa exposes 5 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Partner sends a recording after a call

  1. Caller

    Hi, this is Omar from Brightline Studio. I sent over the interview recording link yesterday. Can you add it to our Cincopa library?

  2. Agent

    Of course, Omar. I can import it now. Give me a moment to start the upload.

  3. Agent

    It is in progress. The file is about 80 percent through and should be ready in a few minutes. I will confirm once it is complete.

Customer asks for a product video

  1. Caller

    Do you have the new kitchen mixer video? I need it for my store page.

  2. Agent

    Yes, Layla. The clip is in your Cincopa library under Product Demos. I can share the link with you by text right now.

  3. Caller

    Perfect, please send it.

  4. Agent

    Sent. You should see it in your messages within a minute.

Stalled upload follow-up

  1. Caller

    Hi, this is Dana. The upload for the spring banner image started this morning but it still says pending.

  2. Agent

    Thanks for calling, Dana. I checked the status and the upload has been stuck for over two hours. Do you want me to cancel it so you can start it again?

  3. Caller

    Yes, please cancel it.

  4. Agent

    Done. The stalled upload is stopped. I can restart it with the same link whenever you are ready.

How to connect Cincopa

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Cincopa

    From Integrations in the dashboard, choose Cincopa and enter the connection details from your Cincopa account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Cincopa actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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All Documents, notes & files integrations

Questions, answered.

Does the agent work with Cincopa during the call or after it?

Both. During a call the agent can start an import, check its progress and stop it if needed. It can also follow up after the call, for example to confirm that a file is ready.

What do I need to connect Cincopa?

You need an active Cincopa account. Sign in from your AgentCalls dashboard, open the Cincopa integration and connect it with your own Cincopa credentials from the tool's settings. Integrations are included from the Growth plan.

Can the agent delete or change my existing media?

The agent works with uploads: it can import new assets from a web link, check their status and abort uploads in progress. It does not remove your existing media.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Cincopa.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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