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Let your phone agent look up Chameleon records and experiences during a call.

Chameleon tracks how customers use your product, from in-app tours to surveys and engagement data. With Chameleon connected, your agent can check customer records, confirm which experiences a user has seen, and answer account questions while the caller waits. It can also look up scheduled deliveries and recent results, so your team has the right context before the next step. Connect Chameleon with your own credentials from its settings, and your agent works inside the permissions you set.

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What your agent can do with Chameleon

  • Count customer profiles or companies that match a filter, such as all accounts on a plan
  • Check whether a specific tour, survey or tooltip exists and is live for your product
  • Look up scheduled experience deliveries for a customer before answering a question about them
  • Pull recent survey responses or tour interactions for an experience during the call
  • Confirm which domain or environment an experience is configured for

Chameleon exposes 14 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Customer asks if they have been shown the new onboarding tour

  1. Caller

    Hi, I'm Dana Ortiz from Brightline Dental. Did I get the setup walkthrough you sent last week?

  2. Agent

    Hi Dana. Let me check your profile. I can see the onboarding tour was scheduled for your account on Tuesday and it was delivered on the same day.

  3. Caller

    Oh good, so I just didn't finish it. Can you resend the link?

  4. Agent

    I can't resend it from here, but I'll note the request for your success team. They'll email the link to you before 3 pm today.

Support lead checks how many accounts match a filter

  1. Caller

    How many of our company accounts are on the Growth plan and haven't logged in this month?

  2. Agent

    Give me a moment. There are 214 companies on Growth with no activity this month.

  3. Caller

    Thanks. Is the churn-risk survey still running?

  4. Agent

    Yes, the churn-risk microsurvey is live on the production environment and was last updated on the 3rd.

Outbound follow-up on a survey that closed

  1. Agent

    Hello, this is calling for Marcus Hale at Northwind Logistics. You answered our product feedback survey last month. Do you have two minutes?

  2. Caller

    Sure, go ahead.

  3. Agent

    Thanks. You rated the reporting feature a 3 out of 5. Is there a specific change that would raise that score?

  4. Caller

    Export to spreadsheets. It keeps breaking on large files.

  5. Agent

    That's useful, thank you. I've logged it against your account so the product team can review it.

How to connect Chameleon

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Chameleon

    From Integrations in the dashboard, choose Chameleon and enter the connection details from your Chameleon account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Chameleon actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent use Chameleon during the call or after it?

Both. During a call, your agent can look up records, experiences, deliveries and recent results in Chameleon. It can also log requests so your team can act on them afterwards.

What do I need to connect Chameleon?

You need a Chameleon account and the credentials from its settings. Sign in from the AgentCalls dashboard, add Chameleon under Tools, and paste the credentials. The agent only uses the access you grant.

Which plan includes the Chameleon integration?

Tool integrations, including Chameleon, are included from the Growth plan.

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Put your agent to work with Chameleon.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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