CentralStationCRM

Connect CentralStationCRM and let your agent look up and log contacts while you're on the phone.

Connect CentralStationCRM to your AgentCalls agent with your own account credentials from the tool's settings. During a call, your agent can check how many people are in your account, find a contact, create a new person or company, and log a deal. Your team gets the new records in CentralStationCRM straight away, so no one has to type notes after the call.

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What your agent can do with CentralStationCRM

Look up existing people and companies by name during a call
Create new person and company records from caller details
Log a deal when a caller describes a sales opportunity
Add addresses and assistant contacts to a person record after the call
Confirm the connection status before your agent makes any changes

CentralStationCRM exposes 186 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Inbound lead from a website enquiry

Caller
Hi, I filled in your form yesterday. I'm Marcus Hale from Hale Joinery, we're looking for a quote on shop fittings.
Agent
Thanks for calling, Marcus. Let me check whether we already have you on file.
Agent
I don't see Hale Joinery yet. I'll add the company and your contact details now, and log a deal for the shop fittings quote.
Caller
Perfect. Can you send the quote to marcus@halejoinery.co.uk?
Agent
Done. The record is in CentralStationCRM and the team will send your quote by Thursday.

Existing client checking their account

Caller
Hello, this is Priya Raman calling from Raman Dental. Can you tell me if my details are up to date?
Agent
Sure, Priya. I can see your record in CentralStationCRM. Your address is on Cedar Road.
Caller
I moved last month. The new address is 42 Harbour Lane, Suite 3, Bristol.
Agent
Got it. I've added the new address to your record and kept Cedar Road as a past address.

Outbound follow-up after a proposal

Agent
Hi, this is calling for Dana Whitfield at Northgate Logistics. Is she available for a quick follow-up on the proposal?
Caller
Speaking. Yes, I was hoping someone would call. Can we move the start date to the first of April?
Agent
Noted. I've updated the deal in CentralStationCRM with an April 1 start date and added a note for the sales team.

How to connect CentralStationCRM

1
Create your agent
Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.
2
Connect CentralStationCRM
From Integrations in the dashboard, choose CentralStationCRM and enter the connection details from your CentralStationCRM account settings.
3
Choose the actions
In the agent editor, enable the CentralStationCRM actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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All CRM & sales integrations

Questions, answered.

Does the agent work with CentralStationCRM during the call or only afterwards?

Both. Your agent can look up and create records while the call is in progress, and it can log notes or deals as soon as the call ends.

What do I need to connect CentralStationCRM?

You need an active CentralStationCRM account. Copy your credentials from the tool's settings, then sign in to the AgentCalls dashboard and add them under Integrations.

Which plan includes this integration?

Integrations are included from the Growth plan. CentralStationCRM connects on any plan that includes integrations.

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Put your agent to work with CentralStationCRM.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.