Buffer

Let your agent plan and check social posts while callers wait on the line.

Connect Buffer to AgentCalls and your agent can work with your social media schedule during a phone call. It can check which channels you run, list upcoming posts, save a draft for one channel, and add a content idea to your workflow. Deleting a post or a template only happens when a caller explicitly asks for it, and the agent confirms first. Drafts are saved, never queued or published, so nothing goes live without your review.

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What your agent can do with Buffer

Look up your connected Buffer channels and organizations by voice
List scheduled and draft posts so callers can hear what is planned
Save a text-post draft for one specific channel without publishing it
Add a content idea to your Buffer workflow from a call or a voicemail

Buffer exposes 11 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Caller asks what is scheduled this week

Caller
Hi, I'm a client of Maple Bakery. Can you tell me what posts are going out on Instagram this week?
Agent
Sure. Let me check your Buffer schedule for Maple Bakery's Instagram account.
Agent
You have three posts this week. Tuesday at 9 AM is the sourdough video, Thursday at 12 PM is the weekend specials, and Saturday at 8 AM is a customer photo feature.
Caller
Great, can you add a draft about our new cinnamon rolls for Friday?
Agent
I've saved a draft for Instagram about the cinnamon rolls. It is not scheduled yet, so you can review it in Buffer before it goes out.

Turning a voicemail into a content idea

Caller
Hi, this is Dana from Ridge Fitness. I had a member say our Monday class times are hard to find. Could you make a note to post about it?
Agent
Absolutely, Dana. I'll add that to your content ideas in Buffer.
Agent
Done. The idea is saved in your workflow as Monday class times are hard to find. Would you like me to note any preferred channel?
Caller
Just Facebook and Instagram, thanks.
Agent
Got it. I've added Facebook and Instagram to the idea. Someone on your team can pick it up from the workflow.

Checking channels before a new campaign

Caller
This is Marcus at Harbor Tire. Which social accounts do we have connected in Buffer right now?
Agent
Let me pull up your connected channels.
Agent
You have Harbor Tire on Facebook, Instagram, and LinkedIn, plus a separate Harbor Tire Service Team page on Facebook.
Caller
Perfect, thanks. Please draft a LinkedIn post about our spring tire sale, starting at 15 percent off.
Agent
Draft saved for LinkedIn with the spring sale message at 15 percent off. It stays a draft until you schedule it in Buffer.

How to connect Buffer

1
Create your agent
Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.
2
Connect Buffer
From Integrations in the dashboard, choose Buffer and enter the connection details from your Buffer account settings.
3
Choose the actions
In the agent editor, enable the Buffer actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does it work during the call or after?

Both. Your agent can look up channels and posts and save drafts or ideas while the caller is on the line. Changes you make in Buffer are seen on the next request.

What do I need to connect Buffer?

You need a Buffer account with access to your organization and channels. Sign in from the AgentCalls dashboard, approve the connection in your Buffer settings, and choose the channels your agent may use.

Will the agent publish posts on its own?

No. Drafts are saved but never queued, scheduled, or published by the agent. Deleting posts or templates requires a clear request from the caller and a confirmation step.

Which plan includes this integration?

Buffer is included from the AgentCalls Growth plan.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Buffer.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.