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Productivity

Brilliant Directories

Let your agent create members, look up profiles and manage your directory by phone.

Brilliant Directories is the platform behind your membership community or business directory. Connect it to AgentCalls with the credentials from your Brilliant Directories settings, and your agent can work with your members during a call. It can create a new member record when someone signs up over the phone, check the fields your site collects, and look up which data categories a caller is interested in. Your team stays in control of what the agent can change, and every action is logged in your dashboard.

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What your agent can do with Brilliant Directories

  • Create new member records during a call, with email, name, company and subscription
  • Look up available member fields so the agent asks for the right details
  • Browse data categories to help callers find the right listing type
  • Check lead fields and capture new leads from inbound or outbound calls
  • Remove a member record on request, with an option to delete uploaded images

Brilliant Directories exposes 44 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

New member signs up by phone

  1. Caller

    Hi, I'd like to join your business directory. Can you set me up?

  2. Agent

    Happy to help. What's the best email address for your account, and what company name should go on your listing?

  3. Caller

    It's rachel@northgateplumbing.co.uk, and the company is Northgate Plumbing.

  4. Agent

    Thanks, Rachel. I've created your member record with that email. You'll get a sign-in link shortly to set your password.

Caller asks which listing type fits

  1. Caller

    I run a bakery in Dubai. Which category should I list under?

  2. Agent

    Let me check the categories we offer. We have Food and Beverage, Retail, and Services. Bakeries usually sit under Food and Beverage.

  3. Caller

    Perfect, put me there, please.

  4. Agent

    Done. I've noted Food and Beverage on your request and sent the sign-up details to your email.

Outbound follow-up with a new lead

  1. Agent

    Hello, this is calling from your membership team. Am I speaking with Daniel Ortiz?

  2. Caller

    Yes, that's me.

  3. Agent

    You asked about a yearly membership last week. Would you like me to add you as a lead with your preferred time to talk?

  4. Caller

    Yes, Thursday afternoon works. Add me as a lead.

  5. Agent

    Got it, Daniel. You're saved as a lead for a Thursday afternoon follow-up. Thanks for your time.

How to connect Brilliant Directories

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Brilliant Directories

    From Integrations in the dashboard, choose Brilliant Directories and enter the connection details from your Brilliant Directories account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Brilliant Directories actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does it work during the call or after it?

Both. Your agent can create and look up records while the caller is on the line, and it can log details from a call so your team sees them afterwards in Brilliant Directories.

What do I need to connect Brilliant Directories?

You need an account on Brilliant Directories. Add your site's credentials in your Brilliant Directories settings, then connect the tool from your AgentCalls dashboard.

Which AgentCalls plan includes this integration?

Integrations, including Brilliant Directories, are included from the Growth plan.

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Put your agent to work with Brilliant Directories.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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