Start free

Connect Braze and let your agent check and update customer data during calls.

Connect Braze to AgentCalls and your voice agent can work with your customer data while it talks to callers. It can look up a contact, check which campaigns or segments they belong to, and record a request or update for your team to act on. Your agent can also add or update items in your Braze catalogs, such as your product or service list. Actions that message large groups of people are kept behind your own review, so the agent never sends campaigns or changes contact preferences without your approval.

Start freeSee pricing

What your agent can do with Braze

  • Look up a customer's profile and segment membership during a call
  • Create or update catalog items, such as products, services or availability
  • Record a callback request or preference change for your team to review
  • Check the status of a campaign or export and report it to the caller

Braze exposes 119 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Caller checks a subscription preference

  1. Caller

    Hi, I keep getting your emails. Can you check my account? It's under sara.lindqvist@example.com.

  2. Agent

    Thanks, Sara. I found your profile. You're subscribed to the monthly newsletter and the offers list. Would you like me to take you off the offers list?

  3. Caller

    Yes, just the offers please.

  4. Agent

    Done. I've logged the change and our team will confirm it by email within the hour.

Updating a catalog item

  1. Caller

    Is the 2-hour fitting slot still open on Thursday at 4?

  2. Agent

    Let me check. The Thursday 4 pm fitting slot is listed as available. Would you like me to hold it for you?

  3. Caller

    Yes, put it down for Marcus Hale.

  4. Agent

    I've marked the slot as booked for Marcus Hale on Thursday at 4 pm. You'll get a confirmation text shortly.

Following up on a delayed export

  1. Caller

    Did the customer list export for the spring segment finish? My manager asked.

  2. Agent

    The spring segment export was started this morning and is still running. I'll note that you asked and send you a message when it completes.

  3. Caller

    Great, thanks.

  4. Agent

    You're welcome. Have a good afternoon.

How to connect Braze

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Braze

    From Integrations in the dashboard, choose Braze and enter the connection details from your Braze account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Braze actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

Related integrations

Google SheetsVerifiedSpreadsheets & databasesGoogle Sheets is a cloud-based spreadsheet tool enabling real-time collaboration, data analysis, and integration with…SupabaseSpreadsheets & databasesSupabase is an open-source backend-as-a-service providing a Postgres database, authentication, storage, and real-time…AirtableSpreadsheets & databasesAirtable merges spreadsheet functionality with database power, enabling teams to organize projects, track tasks, and…Code InterpreterSpreadsheets & databasesCodeInterpreter extends Python-based coding environments with integrated data analysis, enabling developers to run…SerpApiSpreadsheets & databasesSerpApi provides a real-time API for structured search engine results, allowing developers to scrape, parse, and…ExaSpreadsheets & databasesExa focuses on data extraction and search, helping teams gather, analyze, and visualize information from websites…

All Spreadsheets & databases integrations

Questions, answered.

Does it work during the call or after it?

Both. Your agent can look up and update Braze data while the call is live, and it can also record notes and follow-up tasks for your team after the call ends.

What do I need to connect Braze?

You need an active Braze workspace and the connection details from its settings. Sign in to the AgentCalls dashboard, add Braze under tools, and follow the steps to link your workspace.

Which plan includes Braze?

Tool integrations, including Braze, are included from the Growth plan.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Braze.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

Start freeSee pricing