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Connect Braintrust so your agent can look up and update your AI project data during calls.

Braintrust is where teams keep prompts, datasets, experiments and evaluation results for AI applications. With Braintrust connected, your agent can check the status of a project or experiment, look up a prompt or dataset, and create new projects or datasets when a client or colleague asks. It can also fetch recent events so a caller gets a clear answer without waiting for someone to open a dashboard. Connect it once with your own Braintrust credentials from the tool's settings, and your agent works inside the workspace you choose.

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What your agent can do with Braintrust

  • Look up a project, experiment, dataset or prompt by name and report its current status
  • Create a new project or dataset during a call and confirm the name back to the caller
  • Fetch the latest events from a project so your team can answer questions about recent activity
  • Create or update a versioned prompt for a client and confirm the new version number
  • Remove an outdated experiment or dataset when a caller asks for cleanup, after confirming with you

Braintrust exposes 17 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Client asks about experiment status

  1. Caller

    Hi, I'm calling about the summarizer experiment for Harbor Dental. Has it finished running?

  2. Agent

    Let me check that for you. The Harbor Dental summarizer experiment finished running yesterday at 4:20 pm, with 312 test cases scored.

  3. Caller

    Great, can you tell me the average score?

  4. Agent

    The average score is 0.87. Would you like me to send the full results to your email?

New project for a new client

  1. Caller

    We just signed Ridgeway Logistics. Can you set up a project for their support bot?

  2. Agent

    Sure. I'll create a project called Ridgeway Logistics Support Bot in Braintrust now.

  3. Caller

    Thanks. Also create a dataset for their sample tickets.

  4. Agent

    Done. The project and a dataset called Ridgeway sample tickets are ready. I'll send the links to your team inbox.

Follow-up on prompt changes

  1. Caller

    Did the new refund wording go live on the customer prompt this morning?

  2. Agent

    Yes. Version 14 of the refund prompt was saved at 9:05 am. Version 13 is still available if you want to roll back.

  3. Caller

    Perfect, keep version 14 then. Thanks.

  4. Agent

    Understood. I'll leave version 14 as the active prompt.

How to connect Braintrust

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Braintrust

    From Integrations in the dashboard, choose Braintrust and enter the connection details from your Braintrust account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Braintrust actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent work with Braintrust during the call or only afterwards?

Both. During a call your agent can look up records and create new projects or datasets in real time. It can also send follow-up messages with links once the call ends.

What do I need to connect Braintrust?

You need a Braintrust account and your own credentials from the Braintrust settings page. Sign in to the AgentCalls dashboard, open Integrations, choose Braintrust, and paste in your credentials. Your agent then works within the projects you have access to.

Which plan includes this integration?

Integrations, including Braintrust, are included from the Growth plan.

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Put your agent to work with Braintrust.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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