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Ask your BrainGraph knowledge base by phone and get grounded answers.

Connect BrainGraph and your agent can search the facts in your knowledge graph while on a call. Callers ask natural questions and get answers drawn from your own documents, recordings and web pages. Your agent can also resolve a name to the right record, check whether a newly added document has finished processing, and add web pages or YouTube videos to your brains during a call. Answers stay grounded in the material you supplied.

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What your agent can do with BrainGraph

  • Answer caller questions from facts in your BrainGraph knowledge graph
  • Restrict answers to selected brains, such as product or policy sources
  • Resolve a client, supplier or product name to one canonical record
  • Check whether a recently uploaded document has finished processing
  • Add a public web page or YouTube video to a brain during the call

BrainGraph exposes 10 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Warranty question from a customer

  1. Caller

    Hi, I'm calling about the warranty on the Model 400 mixer. How long does it cover the motor?

  2. Agent

    Let me check that for you. The Model 400 motor is covered for three years from the purchase date, provided it was registered within thirty days. Would you like me to email you the registration link?

  3. Caller

    Yes please, send it to amara.k@example.com.

  4. Agent

    Done. The link is on its way to that address now.

Finding a supplier record

  1. Caller

    This is Daniel Reyes from Harbor Supply. Can you tell me the status of our open order?

  2. Agent

    I found one matching record for Harbor Supply. Your restock order from last Tuesday is still in processing, with an expected dispatch on Thursday the 14th.

  3. Caller

    Perfect, thanks.

Adding a new policy page during a call

  1. Caller

    Our new returns policy went live this morning. Can you add it to the knowledge base so the team can use it?

  2. Agent

    I can add it. Please give me the web address of the policy page.

  3. Caller

    It's example-shop.com/returns.

  4. Agent

    Got it. The page is queued for the Support brain. It will be searchable once processing finishes, usually within a few minutes.

How to connect BrainGraph

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect BrainGraph

    From Integrations in the dashboard, choose BrainGraph and enter the connection details from your BrainGraph account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the BrainGraph actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does it work during the call or after it?

Both. Your agent can search your knowledge graph and add content while a call is in progress. Items added during a call are processed in the background and become searchable once ingestion finishes.

What do I need to connect BrainGraph?

You need an active BrainGraph account. Enter your credentials from the BrainGraph settings in the AgentCalls dashboard, then choose which brains your agent can use.

Which plan includes this integration?

Tool integrations, including BrainGraph, are included from the Growth plan.

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Put your agent to work with BrainGraph.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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