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Let your phone agent find and share Box files while you talk to customers.

Box MCP connects your AgentCalls voice agent to the content stored in your Box account. During a call, your agent can search for a contract, pull up the latest version of a document, or check what a customer has already sent you. It can also help manage files, such as creating a folder for a new client or updating a file's details, so the paperwork keeps pace with the conversation. Your agent works only with the content and permissions you grant when you connect your Box account, so the people calling you see what you choose to share and nothing more.

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What your agent can do with Box MCP

  • Search Box for files and folders by name, keyword, or content during a call
  • Retrieve the latest version of a document and read back the key details
  • Check whether a customer has uploaded a signed form or required document
  • Create folders and update file information after a call ends
  • Work only within the Box content and permissions you approve

Box MCP exposes 21 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Customer asks for their signed agreement

  1. Caller

    Hi, this is Sarah Mitchell. I need a copy of the service agreement I signed last month.

  2. Agent

    Hello Sarah, I can help with that. Can you confirm the company name the agreement was filed under?

  3. Caller

    It's Mitchell Design Studio.

  4. Agent

    Found it. The signed agreement dated the 14th is in your client folder. I'll send the link to your email now so you have it right away.

Checking whether a document was received

  1. Caller

    I uploaded my insurance certificate on Monday. Did it come through?

  2. Agent

    Let me check. Yes, a certificate from Northfield Insurance was added to your file on Monday at 4:20 pm.

  3. Caller

    Great. Is anything else missing from my account?

  4. Agent

    Only the updated tax form is still outstanding. I've noted that for the accounts team to follow up on Thursday.

Follow-up call about a new client folder

  1. Agent

    Hi Daniel, this is calling from Harbor Legal about your new matter. I've set up a folder for you in Box with your intake documents.

  2. Caller

    Thanks. Can you tell me which documents are still needed?

  3. Agent

    Your ID and the signed engagement letter are still missing. You can upload them to the folder whenever is convenient, and I'll confirm once they arrive.

How to connect Box MCP

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Box MCP

    From Integrations in the dashboard, choose Box MCP and enter the connection details from your Box MCP account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Box MCP actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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All Documents, notes & files integrations

Questions, answered.

Does Box MCP work during the call or after it?

It works during the call. Your agent can search, retrieve and check files while the caller is on the line, and it can also update folders and file details once the call ends.

What do I need to connect Box MCP?

You need an active Box account. Sign in from your AgentCalls dashboard, add your Box credentials from the tool's settings, and choose which content your agent can access.

Which plan includes this integration?

Integrations are included from the Growth plan. Box MCP is available on Growth and above.

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Put your agent to work with Box MCP.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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