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Connect Bluebarry so your agent can look up shopper records during a call.

Bluebarry holds customer identities and profiles for your shop. With AgentCalls, your phone agent can look up a shopper's details while they are on the line, so callers get accurate answers about their account and past activity without waiting for a callback. Your agent reads from Bluebarry only, using the credentials you set in its settings. Read access is enough for the lookups described here.

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What your agent can do with Bluebarry

  • Look up a shopper's current identity record by phone number or email during a call
  • Pull recent profile activity for a specific shopper to answer questions about their account
  • Confirm a caller's details before passing them to your team
  • Summarize a shopper's history for a handoff to a human agent

Bluebarry exposes 2 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Caller asks about their account

  1. Caller

    Hi, I want to check which email address you have on my account. It's for a Sarah Mitchell.

  2. Agent

    Sure, Sarah. Can you give me the phone number on the account so I can find it?

  3. Caller

    It's 415 555 0142.

  4. Agent

    Thanks. The email on file is sarah.m@mitchelldesign.co. Would you like me to update it?

Checking recent activity before a refund question

  1. Caller

    I ordered a lamp last Tuesday and it still shows as pending. Can you tell me why?

  2. Agent

    Let me look that up. I can see the order from Tuesday, 14 March, and it is marked as awaiting dispatch.

  3. Caller

    Okay, when will it ship?

  4. Agent

    Dispatch is scheduled for tomorrow morning. I will note your call on the account so the team can follow up if it slips.

Outbound follow-up on a returning shopper

  1. Agent

    Hello, this is calling from the Oak and Wick team. Am I speaking with Daniel Ortiz?

  2. Caller

    Yes, that's me.

  3. Agent

    Thanks, Daniel. I see you looked at the walnut desk twice last week. It is back in stock in your size. Would you like me to reserve one for you?

  4. Caller

    Yes, please hold one.

How to connect Bluebarry

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Bluebarry

    From Integrations in the dashboard, choose Bluebarry and enter the connection details from your Bluebarry account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Bluebarry actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does this work during the call or only after?

During the call. Your agent can look up shopper records while the caller is on the line and answer from what it finds.

What do I need to connect Bluebarry?

An active Bluebarry account. Sign in from the AgentCalls dashboard, open the Bluebarry integration, and enter the credentials from your Bluebarry settings.

Which plan includes this integration?

Integrations are included from the Growth plan.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Bluebarry.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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