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Productivity

Blackboard

Let your agent look up Blackboard course announcements and grades during a call.

Connect Blackboard with your own credentials from its settings, and your AgentCalls agent can work with your learning platform while it talks to students, parents and staff. It can pull recent course announcements so callers hear the latest updates, look up a student's gradebook entry for a course, and check course details before answering a question. Your agent does not change grades or course structure unless you give it those actions. Connect once from the AgentCalls dashboard and it is ready for your next call.

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What your agent can do with Blackboard

  • Read recent announcements for a course and read them out to the caller
  • Look up a student's gradebook for a course, including assignment scores and overall grade
  • Retrieve a specific announcement, with its content and date, to answer follow-up questions
  • Check course details and structure before confirming information to a caller
  • Use 314 Blackboard actions, from the ones you enable in your AgentCalls settings

Blackboard exposes 314 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Student asks about a grade

  1. Caller

    Hi, this is Maya Thompson. Can you tell me my current grade in BIO 201?

  2. Agent

    Hi Maya. Let me check your gradebook for BIO 201. Give me a moment.

  3. Agent

    You currently have 87 percent overall. Your lab report from last Tuesday is marked 18 out of 20.

  4. Caller

    Great, thanks. Is there anything new posted for the class?

  5. Agent

    Yes, your instructor posted an announcement this morning about the midterm room change to Hall B.

Parent asks about course news

  1. Caller

    Hello, I'm calling about my son Daniel's history course. Has anything been announced recently?

  2. Agent

    Hello. I can check the latest announcements for his history course. One moment, please.

  3. Agent

    There are two. The first, posted Monday, confirms the essay is due this Friday at 5 pm. The second, from Wednesday, shares the reading list for next week.

  4. Caller

    Thank you. Can you read me the essay part again?

  5. Agent

    Of course. The essay on the Industrial Revolution is due this Friday at 5 pm, submitted through Blackboard.

Staff follow-up on a course announcement

  1. Agent

    Hi, this is calling from Riverside Community College to follow up on the Spring Orientation course. Is this Priya Raman?

  2. Caller

    Yes, this is Priya. What's the update?

  3. Agent

    We posted an announcement about the orientation start time moving to 10 am. I wanted to confirm you received it.

  4. Caller

    I did, thanks. I'll update my calendar now.

  5. Agent

    Perfect. Thank you, Priya. Have a great day.

How to connect Blackboard

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Blackboard

    From Integrations in the dashboard, choose Blackboard and enter the connection details from your Blackboard account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Blackboard actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does it work during the call or after it?

Both. Your agent can look up course announcements and gradebook details while the caller is on the line, and it can follow up after the call if you set up that action.

What do I need to connect Blackboard?

You need a Blackboard account with access to the courses you want the agent to use. Enter your credentials from Blackboard's settings in the AgentCalls dashboard. No other setup is needed.

Which plan includes this integration?

Integrations, including Blackboard, are included from the Growth plan.

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Put your agent to work with Blackboard.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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