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Your agent reads and updates Bika.ai databases during live phone calls.

Bika.ai holds your records in databases your team already uses. With AgentCalls connected, your agent can look up a record while a caller is on the line, add new entries such as a lead or a booking request, and update fields like status or next follow-up date. Deletes are available but permanent, so you can keep them off the agent's list. Your agent works from the spaces and databases you choose, and only sees the fields you allow.

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What your agent can do with Bika.ai

  • Look up a customer or order record by ID or name during the call
  • Create new records for leads, callback requests and booking details
  • Update status, notes or follow-up dates on existing records after a call
  • Check database fields and views so the agent uses the right names

Bika.ai exposes 8 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Inbound order status check

  1. Caller

    Hi, I placed an order last week and want to know where it is. The name is Dana Whitfield.

  2. Agent

    Thanks, Dana. I found your order from Tuesday. It was packed this morning and it ships tomorrow, with an expected arrival on Friday.

  3. Caller

    Great, can you add a note that I want it left with the front desk?

  4. Agent

    Done. I added that note to your order record so the team sees it before dispatch.

New lead from a missed call

  1. Caller

    Hello, I saw your ad for roof repairs. Do you come out to Leeds this week?

  2. Agent

    We do. Can I take your name and a good number to call you back on?

  3. Caller

    It's Omar Haddad, 07700 900123. I'm free after five on Thursday.

  4. Agent

    Thanks, Omar. I've added you as a new lead in the enquiries database with a callback request for Thursday after five.

Outbound follow-up on a quote

  1. Agent

    Hi, this is calling from the studio about the quote we sent for the 1,200 pound kitchen refit. Do you have a moment?

  2. Caller

    Yes, I was still deciding. Can you hold the slot until the 20th?

  3. Agent

    I can. I've updated your project record to hold the slot until the 20th and set a reminder for the 18th.

How to connect Bika.ai

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Bika.ai

    From Integrations in the dashboard, choose Bika.ai and enter the connection details from your Bika.ai account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Bika.ai actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent work with Bika.ai during the call or after it?

Both. Your agent can look up, create and update records while the caller is on the line, and it can also make updates after the call ends.

What do I need to connect Bika.ai?

A Bika.ai account with access to the spaces you want the agent to use. Sign in from your AgentCalls dashboard, open Tools, choose Bika.ai and connect it with your own credentials from the Bika.ai settings.

Is this included in my plan?

Tool integrations are included from the Growth plan. You can connect Bika.ai on that plan or higher.

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Put your agent to work with Bika.ai.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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