Start free

Let your agent check orders, stock and shipments in BaseLinker while on the phone.

BaseLinker brings your marketplaces, online stores, carriers and warehouse into one place. With AgentCalls connected to BaseLinker, your agent can look up an order by number, check whether an item is in stock, see the status of a shipment, and answer customers without putting them on hold. Your team keeps control of the data. The agent only reads and updates what you allow it to. Integrations are included from the Growth plan.

Start freeSee pricing

What your agent can do with Baselinker

  • Look up an order by ID or date and tell the customer its current status
  • Check stock levels and inventory documents before confirming an item is available
  • Retrieve pending receipts and purchase orders for quick answers to supplier and billing questions
  • Use your order extra fields so the agent can read custom details like gift notes or delivery windows

Baselinker exposes 106 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Customer asks where their order is

  1. Caller

    Hi, I placed an order on Monday and I still haven't got a shipping update. The order was under Sarah Lim.

  2. Agent

    Thanks for calling. I can check that. Can you give me the order number or the email you used?

  3. Caller

    It's the email sarah.lim@mail.com.

  4. Agent

    Found it. Order 4417 is packed and waiting for the courier. It should ship today and arrive by Thursday.

Checking stock before a sale

  1. Caller

    Do you still have the navy canvas tote in size large?

  2. Agent

    Let me check the warehouse. Yes, we have 6 in stock in navy, size large. Would you like me to reserve two for you?

  3. Caller

    Yes, two please. I'll pick them up Saturday.

  4. Agent

    Done. Two are reserved under your name until Saturday at noon. Anything else I can help with?

Supplier calls about a purchase order

  1. Caller

    This is Mark from Northfield Supply. Can you confirm the purchase order we sent last week?

  2. Agent

    Hi Mark, I can see it. Purchase order PO-0231 from Friday, for 120 units. Do you need the delivery date or the item list?

  3. Caller

    Just the delivery date, please.

  4. Agent

    The order is marked for delivery on the 14th. I will let the warehouse team know you called.

How to connect Baselinker

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Baselinker

    From Integrations in the dashboard, choose Baselinker and enter the connection details from your Baselinker account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Baselinker actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

Related integrations

ShopifyE-commerce & paymentsShopify is an e-commerce platform. This toolkit is GraphQL-first for new Admin API automations while retaining legacy…StripeE-commerce & paymentsStripe offers online payment infrastructure, fraud prevention, and APIs enabling businesses to accept and manage…CoinbaseE-commerce & paymentsCoinbase is a platform for buying, selling, transferring, and storing cryptocurrency.Jungle ScoutE-commerce & paymentsJungle Scout assists Amazon sellers with product research, sales estimates, and competitive insights to optimize…NetsuiteE-commerce & paymentsNetSuite by Oracle is a cloud-based ERP suite that combines accounting, CRM, e-commerce, and inventory management for…Zoho InventoryE-commerce & paymentsZoho Inventory helps businesses track stock, manage orders, and sync inventory across multiple sales channels…

All E-commerce & payments integrations

Questions, answered.

Does the agent work with BaseLinker during the call or after it?

During the call. Your agent looks up orders, stock and documents while the caller is on the line, so most questions are answered immediately.

What do I need to connect BaseLinker?

An active BaseLinker account. Generate the connection credentials from your BaseLinker settings, then add them in the AgentCalls dashboard. Connection takes a few minutes.

Which AgentCalls plan includes BaseLinker?

Integrations are included from the Growth plan. You can connect BaseLinker to your agent on that plan or any higher plan.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Baselinker.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

Start freeSee pricing