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Productivity

Backendless

Your phone agent can look up data, book records and run tasks in Backendless while the caller waits.

AgentCalls connects to your Backendless account so your agent can work with the data and files your app already uses during a phone call. A caller can ask about a record, have a new entry created, or hear whether a file is in place, without anyone checking a dashboard. Your agent only acts within the access you grant, and changes made on a call are logged in Backendless.

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What your agent can do with Backendless

  • Look up and create records in your Backendless data tables during a call
  • Check whether files and folders exist in Backendless file storage and read the listing back to the caller
  • Create or remove scheduled timers so server tasks run at the times you set
  • Set up a new hive when a call needs a fresh data resource

Backendless exposes 30 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Customer checks an order record

  1. Caller

    Hi, I'm calling about order 4827 from last Tuesday. Has it shipped yet?

  2. Agent

    Let me check that for you. Order 4827 for Maya Ortiz was packed on Wednesday and is with the courier. Would you like the tracking details sent to your phone?

  3. Caller

    Yes please, that would help a lot.

  4. Agent

    Done. The tracking update is on its way by text now.

Staff asks for a missing file

  1. Caller

    I need the signed contract for the Lakeside job. Can you confirm it's in the shared folder?

  2. Agent

    Checking the Contracts folder now. I can see Lakeside_Contract_v2.pdf, uploaded this morning at 9:14.

  3. Caller

    Perfect, that's the right one. Thanks.

Outbound reminder for a scheduled cleanup

  1. Agent

    Hi, this is the team at Harbor Dental calling with a quick note. Your nightly backup task has been moved to 2 a.m. Would you like to confirm that works for you?

  2. Caller

    2 a.m. is fine, go ahead.

  3. Agent

    Thanks, the schedule is updated and you're all set.

How to connect Backendless

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Backendless

    From Integrations in the dashboard, choose Backendless and enter the connection details from your Backendless account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Backendless actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent work with Backendless during the call or after it?

Both. During a call your agent can look up records, check files and create entries. It can also set up timers that run later, such as reminders or nightly tasks.

What do I need to connect Backendless?

You need a Backendless account and its connection details from the tool's settings. Enter them once in the AgentCalls dashboard and your agent can start using them.

Which plan includes this integration?

Tool integrations, including Backendless, are included from the Growth plan.

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Put your agent to work with Backendless.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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