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Look up datasets, prompts and experiments in Arize AX during a call.

Arize AX holds the datasets, prompts and experiment results behind your AI applications. Connect it to AgentCalls with your credentials from Arize settings, and your agent can look up dataset and experiment details while it talks to a caller, and log new examples or runs when a call produces something worth keeping. It works in English and Arabic, and the agent only reads and writes the records you allow it to touch.

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What your agent can do with Arize AX

  • Look up a dataset and its versions by ID during a live call
  • Check the status and summary of an experiment before answering a question
  • Add new examples to a dataset from information gathered on a call
  • Create a prompt or a new prompt version after your team approves the wording
  • Log experiment runs so results from call-based tests stay in Arize

Arize AX exposes 24 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Customer asks about a test run

  1. Caller

    Hi, I'm checking on the support-reply experiment. Has it finished running yet?

  2. Agent

    Let me pull that up. The support-reply experiment finished this morning with 412 runs, and the pass rate is 91 percent.

  3. Caller

    Great, can you tell me which dataset it used?

  4. Agent

    It used the Q3 refund-questions dataset, version 4. Would you like me to send the summary to your email?

Adding a new example from a call

  1. Caller

    The bot gave me the wrong return window last time. I want that added to your test set.

  2. Agent

    Thanks for flagging that. What is the return window you were expecting?

  3. Caller

    It should be 30 days for unopened items, not 14.

  4. Agent

    Got it. I've added that question and the correct answer to the refund-questions dataset so the team can review it next time they run tests.

Outbound check on a prompt update

  1. Agent

    Hello, this is calling for Dana Whitfield at Brightline Dental. Dana, the new appointment-reminder prompt is ready for review in Arize.

  2. Caller

    Oh good, I was waiting on that. Can you read me the changes?

  3. Agent

    The main change is that the reminder now asks patients to confirm within 24 hours, instead of 48. Should I create the new version so your team can test it?

  4. Caller

    Yes, go ahead and create it.

How to connect Arize AX

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Arize AX

    From Integrations in the dashboard, choose Arize AX and enter the connection details from your Arize AX account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Arize AX actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent work with Arize AX during the call or after it?

Both. Your agent can look up datasets, prompts and experiments while the caller is on the line, and it can add examples or create prompt versions during or right after the call.

What do I need to connect Arize AX?

An Arize AX account and the credentials from your Arize settings. Sign in from the AgentCalls dashboard, enter them under Tools, and choose which spaces and projects the agent can use.

Which plan includes this integration?

Integrations, including Arize AX, are included from the Growth plan.

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Put your agent to work with Arize AX.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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