Agility CMS

Let your agent look up Agility CMS content while it talks to your customers.

Connect Agility CMS with your own credentials from its settings, and your agent can find what your customers ask about. It can pull up a page, a content item or a list of entries, and read back the details. Use it to answer questions about your published services, prices, hours or articles without a person checking the site. Your agent works with the content already in your Agility CMS instance and does not change it.

What your agent can do with Agility CMS

  • Look up a page by ID and read its title, metadata and content
  • Find a content item or list of entries, such as services, offers or FAQs
  • Read categories and authors to answer questions about your articles
  • Check the latest updates in your content so answers stay current

Agility CMS exposes 9 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Caller asks about a service listed on the website

  1. Caller

    Hi, do you still offer the deep-clean package? How much is it?

  2. Agent

    Yes, we do. The deep-clean package is listed at 189 dollars for a two-bedroom apartment. Would you like me to book a time for this week?

  3. Caller

    Sure, Thursday morning would be great.

  4. Agent

    Thursday at 9:00 is open. I will hold it for you and send the confirmation to the number you are calling from.

Caller wants the opening hours for a location

  1. Caller

    Are you open on Saturday at your Leeds branch?

  2. Agent

    The Leeds branch is open on Saturday from 10:00 to 16:00. It is closed on Sundays. Can I help you with anything else?

Outbound follow-up about a newly published article

  1. Agent

    Hello, this is calling from Harbor Dental. Am I speaking with Mr. Karim?

  2. Caller

    Yes, that's me.

  3. Agent

    We just published our guide on whitening options. You asked about it last month, so I wanted to share the main points and check if you would like an appointment.

  4. Caller

    That helps, thanks. I will book next month.

How to connect Agility CMS

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Agility CMS

    From Integrations in the dashboard, choose Agility CMS and enter the connection details from your Agility CMS account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Agility CMS actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

Questions, answered.

Does the agent use Agility CMS during the call or after it?

During the call. When a caller asks something covered by your content, your agent looks it up in Agility CMS and answers from what is published.

What do I need to connect Agility CMS?

An account in Agility CMS and its credentials from the tool's settings. Sign in to the AgentCalls dashboard and add the connection there. You can disconnect it at any time.

Which plan includes this integration?

Integrations are included from the Growth plan. Your agent can read content from Agility CMS on that plan and above.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Agility CMS.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.