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Pull 21RISK audits, compliance data and sites into your phone calls.

Connect 21RISK to AgentCalls with your own credentials from the 21RISK settings. Your agent can then look up organizations, sites, properties, reports and compliance results while it talks to a caller. It can answer questions about an audit status, check which risk model applies to a site, or pull the latest compliance figures for a manager who calls in. Data is read live from 21RISK, so callers hear current answers. Connecting 21RISK is included from the Growth plan.

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What your agent can do with 21risk

  • Look up compliance results by site, category or question during a call
  • Check the status of audit reports, including draft, published and scheduled
  • Find a site's property and cover details when a client asks about insurance
  • List organizations and sites so your agent can confirm the right location
  • Pull monthly item and risk model data for quick answers to managers

21risk exposes 8 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Inbound: audit status question

  1. Caller

    Hi, I'm calling about the fire safety audit for our Leeds warehouse. Has it been published yet?

  2. Agent

    Let me check that for you. The Leeds warehouse audit is still in draft. It was last edited yesterday by Priya Shah.

  3. Caller

    Can you tell me when it's scheduled to go out?

  4. Agent

    It's scheduled to publish this Friday at nine in the morning. Would you like me to send you a message when it goes live?

Inbound: compliance lookup for a manager

  1. Caller

    This is Marcus from the Dubai branch. What's our compliance score for the food handling category this month?

  2. Agent

    Checking now. The Dubai branch is at 87 percent for food handling this month, up from 81 percent last month.

  3. Caller

    Which questions are still failing?

  4. Agent

    Three questions are open: cold storage temperature logs, pest control records, and staff hygiene training dates.

Outbound: insurance details before renewal

  1. Agent

    Hello, this is calling for Hartwell Dental on behalf of your insurance team. Am I speaking with Dana?

  2. Caller

    Yes, that's me.

  3. Agent

    Great. I can see the Oak Street practice property record. It lists a building value of 1.2 million dollars and an updated cover date of March 3. Do you want me to read the rest of the details?

  4. Caller

    Yes, please go ahead.

How to connect 21risk

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect 21risk

    From Integrations in the dashboard, choose 21risk and enter the connection details from your 21risk account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the 21risk actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent work with 21RISK during the call or after it?

During the call. Your agent reads from 21RISK while the caller is on the line, so answers reflect the current data. It can also log a follow-up note or send a message after the call ends.

What do I need to connect 21RISK?

A 21RISK account with access to the data you want the agent to use. Enter your credentials from the 21RISK settings in the AgentCalls dashboard. Sign in to AgentCalls first to start the connection.

Which plan includes the 21RISK integration?

Integrations, including 21RISK, are included from the Growth plan.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with 21risk.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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