Customer asks about failing scrape jobs
- Caller
Hi, our product price scrapes have been failing since this morning. Is something wrong on your side?
- Agent
Let me check the current status for you. One moment, please.
- Agent
There is an open incident on the Zyte API for elevated error rates on extraction requests. The team is working on it. It was posted about forty minutes ago.
- Caller
Okay, so it's not our code. How long will it take?
- Agent
The incident has no estimated fix time yet. I can text you the incident link so you can follow updates, and I can flag your account for a callback from our support team. Which number should I use?