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Zulip for your phone line. Post, search and react without opening the app.

Connect Zulip and your agent can work in your team's chat during a call. It can post a message to a channel, add a reaction, check a thread, or find a conversation before it tells a caller what happened. It can also send an update to your team when a call needs follow-up. Your team keeps its topics and threads. The agent keeps the call moving.

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What your agent can do with Zulip

  • Post a message to the right channel and topic when a call needs follow-up
  • Search Zulip for a past conversation and read back the outcome to the caller
  • Add an emoji reaction to a message to acknowledge a request
  • Set alert words so the right people are notified about urgent calls
  • Check whether recent messages match a narrow filter before answering a caller

Zulip exposes 108 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Caller asks about an earlier request

  1. Caller

    Hi, I asked your team last week about the delivery window for order 4417. Has anyone replied?

  2. Agent

    Let me check the operations channel for that. One moment please.

  3. Agent

    Yes, Dana replied on Tuesday. The delivery is confirmed for Thursday between 9 and noon.

  4. Caller

    Perfect, thank you. That is exactly what I needed.

Urgent call goes to the team

  1. Caller

    My shipment arrived damaged and I need someone to call me back today.

  2. Agent

    I am sorry to hear that. I have posted the details to the support channel and flagged it as urgent for the team.

  3. Agent

    Someone from support will call you back before 3 pm. Can I confirm the number ending in 2290?

  4. Caller

    Yes, that number is fine.

Outbound follow-up after a missed call

  1. Agent

    Hello, this is calling for Mr. Hassan from the sales team regarding the quote you requested.

  2. Caller

    Oh yes, I was hoping to hear back. Is it ready?

  3. Agent

    It is. I have updated the thread in the sales channel so the team can see you were contacted. Would you like it sent by email now?

  4. Caller

    Yes, please send it today.

How to connect Zulip

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Zulip

    From Integrations in the dashboard, choose Zulip and enter the connection details from your Zulip account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Zulip actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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All Messaging & team chat integrations

Questions, answered.

Does the agent work in Zulip during the call or after it?

Both. During a call the agent can look up and post in Zulip in real time. After a call it can leave a summary or follow-up in the right channel and topic.

What do I need to connect Zulip?

A Zulip account with the permissions you want the agent to use. Sign in from the AgentCalls dashboard and enter the connection details from your Zulip settings. You can limit which channels the agent can read and write.

Which plan includes Zulip?

Zulip is included on the Growth plan and above, along with all other integrations.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Zulip.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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