Connect Zoho Mail so your agent can send and find emails during calls.

Zoho Mail gives your small business secure, ad-free email with calendars and shared tools. Connect it to AgentCalls and your voice agent can work with that mail while it talks to customers. It can look up a past thread, send a confirmation or a follow-up email after a call, and reach your team with a message when a caller needs a person. You connect with one click from the AgentCalls dashboard, and the actions are included from the Growth plan.

What your agent can do with Zoho Mail

  • Send a confirmation or summary email to a caller during or right after the call
  • Search your Zoho Mail inbox for a past thread before answering a customer question
  • Email your team when a caller asks for a person or a callback
  • Check calendar entries in Zoho Mail so the agent can offer times that are free

Zoho Mail exposes 37 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Booking with a confirmation email

  1. Caller

    Hi, I'd like to book a consultation for next Tuesday afternoon.

  2. Agent

    Sure. I have 2:30 or 4:00 open on Tuesday. Which one suits you?

  3. Caller

    2:30 works. My email is maya.reid@example.com.

  4. Agent

    Booked for Tuesday at 2:30. I'm sending the confirmation to maya.reid@example.com now.

Finding an earlier thread

  1. Caller

    Hello, I'm calling about the quote we talked about last month. Do you have it?

  2. Agent

    Let me check. Can I have the company name or the email address you used?

  3. Caller

    It's Harper Plumbing, the email is info@harperplumbing.co.uk.

  4. Agent

    I found it. The quote for 1,250 pounds was sent on the 14th. I've copied it to your inbox so you have it on hand.

Follow-up after an outbound call

  1. Agent

    Hi, this is Sam from Coastline Dental calling to remind you about your cleaning on Friday at 9:00.

  2. Caller

    Oh good, thanks. Can you move it to Saturday morning?

  3. Agent

    Saturday at 10:00 is free. I'll update the booking and email you the new time.

How to connect Zoho Mail

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Zoho Mail

    From Integrations in the dashboard, choose Zoho Mail and sign in with your account. Connecting takes one click and can be revoked at any time.

  3. 3

    Choose the actions

    In the agent editor, enable the Zoho Mail actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

Questions, answered.

Does it work during the call or after it?

Both. Your agent can search Zoho Mail and send emails while a call is in progress, and it can also send follow-ups once the call ends.

What do I need to connect Zoho Mail?

You need a Zoho Mail account. Sign in to Zoho Mail from the AgentCalls dashboard with one click, and the connection is set up.

Which plan includes this integration?

Integrations are included from the Growth plan on AgentCalls.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Zoho Mail.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.