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Give your phone agent memory of every customer, call and fact about your business.

Zep is a memory layer for AI. Connect your Zep account to AgentCalls and your agent can store what it learns on each call, then recall it the next time that customer rings. It keeps conversation history per caller, records facts about people and accounts, and searches that memory during a call so the agent sounds like it knows who it is talking to. Set it up once from your Zep settings and it works across every number you run.

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What your agent can do with Zep

  • Remember each caller's preferences, past questions and open requests across calls
  • Search stored customer memory during a call to answer follow-ups without asking twice
  • Record new facts from a call, such as a changed address or a preferred contact time
  • Store and reuse call history per customer thread so the agent picks up where it left off

Zep exposes 41 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Returning customer asks about a previous order

  1. Caller

    Hi, it's Dana Morales again. I called last week about the blue ceramic set.

  2. Agent

    Welcome back, Dana. I have that conversation here. You asked whether the set could ship to a different address. Is that still what you need?

  3. Caller

    Yes, the one on Maple Street. Can you update it?

  4. Agent

    Done. I have saved Maple Street as the delivery address for your next shipment. Anything else?

Booking a follow-up with known preferences

  1. Caller

    I need to reschedule my cleaning. Same as usual if possible.

  2. Agent

    Of course, Marcus. You prefer Tuesday mornings with Ana. I can offer Tuesday the 14th at 9:30.

  3. Caller

    That works.

  4. Agent

    Booked for Tuesday the 14th at 9:30 with Ana. I have noted that you want a reminder the day before.

Outbound follow-up on an unresolved question

  1. Agent

    Hello, this is calling for Priya Shah from Northside Dental. Is this a good time for a quick follow-up?

  2. Caller

    Sure, go ahead.

  3. Agent

    Last time you asked about payment plans for the crown. I have the options ready. Would you like me to send them by text?

  4. Caller

    Yes, please send them.

  5. Agent

    Sent. I have also recorded that you prefer to be contacted in the afternoons.

How to connect Zep

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Zep

    From Integrations in the dashboard, choose Zep and enter the connection details from your Zep account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Zep actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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All AI, search & research integrations

Questions, answered.

Does the agent use Zep during the call or only afterwards?

Both. During a call the agent can search what it already knows about the caller. It also saves new details from the conversation so they are available on the next call.

What do I need to connect Zep?

A Zep account and your Zep credentials from its settings. Enter them once in the AgentCalls dashboard under Integrations and sign in to confirm the connection.

Which plan includes Zep?

Integrations, including Zep, are included from the Growth plan.

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Put your agent to work with Zep.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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