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Give your phone agent answers from your Writer knowledge graphs and AI apps.

Writer is an enterprise generative AI platform for building AI applications, with graph-based retrieval over your documents and built-in guardrails. Connect your Writer account and your agent can answer questions from your knowledge graphs during a call, and check which files and graphs are already loaded. Keep your product, policy and pricing answers in one place and have your agent give consistent, sourced replies to customers. Your agent uses Writer only for the actions you allow, and you choose which graphs it can query.

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What your agent can do with Writer

  • Answer caller questions from your Writer knowledge graphs during the call
  • Check which graphs and uploaded files are available before answering
  • Run your no-code Writer applications from a phone conversation
  • Keep policy and pricing answers consistent across every call

Writer exposes 23 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Warranty question on an inbound call

  1. Caller

    Hi, I bought a space heater from you last winter. Is it still under warranty?

  2. Agent

    I can check that for you. Can I get the model name or the order number?

  3. Caller

    It's the HX-200, order number 48213.

  4. Agent

    Thanks. Our warranty policy for the HX-200 covers parts and labor for two years from purchase, so yours is still covered until next November.

Return policy lookup

  1. Caller

    Can I return a sweater if I bought it three weeks ago and I already washed it?

  2. Agent

    Let me check our return policy for knitwear.

  3. Agent

    Returns are accepted within 30 days if the item is unworn and has its tags. Washed items can't be returned, but I can offer a store credit exchange if the fit is wrong.

  4. Caller

    Okay, I'll go with the exchange then.

Outbound follow-up on a quote

  1. Agent

    Hello, this is Sam calling from Riverside Packaging about the quote you asked for last Tuesday.

  2. Caller

    Oh yes, I was still comparing options.

  3. Agent

    Of course. Our standard 500-unit carton run is 1,240 dollars with delivery in ten working days. Would you like me to send the full breakdown by email?

  4. Caller

    Yes, please send it to my work address.

How to connect Writer

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Writer

    From Integrations in the dashboard, choose Writer and enter the connection details from your Writer account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Writer actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does it work during the call or after it?

Both. Your agent can look up answers from your Writer knowledge graphs while a caller is on the line, and it can also prepare follow-up actions after the call ends.

What do I need to connect Writer?

You need a Writer account with the tools you want to use. Sign in from the AgentCalls dashboard, open Integrations, and connect Writer using the credentials from your Writer settings.

Which plan includes this integration?

Integrations, including Writer, are included from the Growth plan.

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Put your agent to work with Writer.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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