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Wit.ai lets your agent understand what callers mean, not just what they say.

Wit.ai turns spoken or typed language into structured intents and entities. Connect your Wit.ai account and your agent can read a caller's request, identify what they want and the details that matter, and act on it. It can check how an app is set up, look up the intents it knows, and get the meaning of a sentence during a call. Useful for businesses whose callers ask a mix of questions and requests that need to be sorted quickly.

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What your agent can do with Wit.ai

  • Read a caller's request and extract its intent and key details during the call
  • Check which intents and traits your Wit.ai app already handles
  • Look up the settings of a specific Wit.ai app when a caller asks about it
  • Route a call to the right step based on what the caller means

Wit.ai exposes 31 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Routing a support question

  1. Caller

    Hi, my last order arrived with a cracked jar and I'd like to sort out a refund.

  2. Agent

    I'm sorry about that. I can help with the refund. Could you tell me the order number?

  3. Caller

    It's 48217.

  4. Agent

    Thanks. I've noted the damaged jar on order 48217 and passed it to our returns team. You'll get an email within an hour.

Reading a request in plain language

  1. Caller

    Do you have anything for a dog who keeps scratching, and can I pick it up today?

  2. Agent

    We do. Our medicated shampoo and the allergy chews are both in stock. We close at six, so you have time to come by.

  3. Caller

    Great, I'll come in around four.

  4. Agent

    Perfect. I'll hold the shampoo for you under the name you gave me.

Checking a setup for a caller

  1. Caller

    Can your system tell me what questions it can answer about delivery times?

  2. Agent

    Yes. Delivery timing is one of the topics it covers. Let me check the current setup for you.

  3. Agent

    It handles questions about delivery windows, cut-off times for same-day dispatch, and tracking. Would you like me to go through one of those now?

How to connect Wit.ai

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Wit.ai

    From Integrations in the dashboard, choose Wit.ai and enter the connection details from your Wit.ai account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Wit.ai actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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All AI, search & research integrations

Questions, answered.

Does Wit.ai work during the call or after it?

It works during the call. Your agent reads what the caller says as they speak and uses the meaning to decide the next step.

What do I need to connect Wit.ai?

You need a Wit.ai account with an app. Sign in from the AgentCalls dashboard, enter your Wit.ai credentials from its settings, and the connection is ready.

Which plan includes Wit.ai?

Integrations, including Wit.ai, are included from the Growth plan.

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Put your agent to work with Wit.ai.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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