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Check files, links and domains for malware from your phone line, through VirusTotal.

VirusTotal is a free service that checks files and URLs against dozens of antivirus engines and website scanners. Connect your VirusTotal account to AgentCalls and your agent can look up a file hash, a domain or an IP address during a call, read the report back in plain language, and log a comment or a verdict when you ask it to. Useful for IT support lines, managed service providers and small teams that field security questions from staff and clients. Connect once in the dashboard, then pick which VirusTotal actions your agent can use.

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What your agent can do with VirusTotal

  • Look up a file by hash and read back whether engines flagged it as malicious
  • Check a domain or IP address reputation and related entities during the call
  • Retrieve analysis reports and summarize detection counts for the caller
  • Add a comment or a harmless or malicious vote to a resource after review
  • Read recent community comments on a file, URL, domain or IP address

VirusTotal exposes 16 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Staff member asks about a suspicious attachment

  1. Caller

    Hi, I got an invoice attachment from a vendor this morning. Can you check if it's safe?

  2. Agent

    Sure. Can you give me the file's SHA-256 hash? It's usually shown in your email client's file details.

  3. Caller

    It's 3a7f9c...e21b. Hold on, I'll read the rest.

  4. Agent

    Got it. The report shows 2 of 72 engines flagged it as malicious, and the rest rated it clean. I'd still avoid opening it until your IT team confirms.

Client checks a domain before clicking a link

  1. Caller

    A client sent me a link to a site called brightpay-secure.co. Is it legitimate?

  2. Agent

    Let me check that domain now. One moment.

  3. Agent

    The domain has been flagged by 5 of 88 security vendors as phishing. It was registered only 11 days ago, so I would not enter any login details there.

  4. Caller

    Thanks. Can you leave a note on the record so our team knows?

  5. Agent

    Done. I added a comment to the domain record and marked it malicious.

IT manager follows up on a flagged IP address

  1. Caller

    This is Nadia from Halden Logistics. Our firewall logged traffic from 203.0.113.45. What can you tell me?

  2. Agent

    I'll pull the IP report and its related files and URLs.

  3. Agent

    The address has 3 malicious detections and was seen hosting two suspicious downloads last month. I can share the list of related files by email if you'd like to review them.

  4. Caller

    Yes, please send it to nadia@haldenlogistics.com, and ask Tom on the security team to call me back.

How to connect VirusTotal

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect VirusTotal

    From Integrations in the dashboard, choose VirusTotal and enter the connection details from your VirusTotal account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the VirusTotal actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent check VirusTotal during the call or after?

During the call. Your agent can run lookups for file hashes, domains and IP addresses while the caller is on the line, then read the summary back. It can also post comments or votes when you ask.

What do I need to connect VirusTotal?

A VirusTotal account and its credentials. Sign in to the AgentCalls dashboard, open Integrations, choose VirusTotal and enter the details from your VirusTotal settings. Your agent can then use the actions you enable.

Is VirusTotal included in my plan?

Tool integrations, including VirusTotal, are included from the Growth plan upward.

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Put your agent to work with VirusTotal.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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