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Ask your phone agent about uptime and monitoring status for your websites and APIs with Updown.io.

Updown.io watches your websites and APIs and tells you when they are down or slow. With AgentCalls, your agent can connect to your Updown.io account and use it during a call. Callers can ask whether a site is up, and your team can be alerted by phone or message about outages. The agent can also share the Updown.io monitoring server addresses when your IT contact needs to allow them through a firewall.

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What your agent can do with Updown.io

  • Answer whether a monitored website or API is up or down during a call
  • Read the latest uptime and response status for your monitored services
  • Share the current Updown.io monitoring node IP addresses for firewall or allowlist setup
  • List the monitoring nodes available for your checks
  • Send an outage update by message to the right person on your team

Updown.io exposes 5 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Client asks if their site is live

  1. Caller

    Hi, my customers say the checkout page on shop.brightmill.co is not loading. Is it down?

  2. Agent

    Let me check that for you. Updown.io shows shop.brightmill.co as up. The last check responded in about 340 milliseconds.

  3. Caller

    Odd. Maybe it is only on my side. Thanks.

  4. Agent

    If it still fails for your customers, I can note the report and send it to our support team now. Would you like me to do that?

IT contact setting up a firewall

  1. Caller

    Our IT person is locking down the office firewall. Do you have the addresses Updown.io uses to check our site?

  2. Agent

    Yes. I can read out the current Updown.io node IPv4 addresses. Do you want me to send the full list to your email instead?

  3. Caller

    Send the list to it@northvale-dental.com, please.

  4. Agent

    Done. The list is on its way to it@northvale-dental.com now. Anything else I can help with?

Outage alert after hours

  1. Agent

    Hello, this is Riley calling from Harbor Street Hardware. Your booking page has been reported down by Updown.io for the last ten minutes.

  2. Caller

    Oh no, I did not know. Can you check which page it is?

  3. Agent

    It is bookings.harborhardware.com, and the last three checks timed out. I have sent a message to your on-call contact with the details.

  4. Caller

    Great, thank you for letting me know so fast.

How to connect Updown.io

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Updown.io

    From Integrations in the dashboard, choose Updown.io and enter the connection details from your Updown.io account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Updown.io actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent work with Updown.io during the call or after it?

Both. During a call, your agent can look up uptime status and monitoring node addresses in real time. After a call, it can send a summary or an alert by message to the people you choose.

What do I need to connect Updown.io?

You need an Updown.io account. In the AgentCalls dashboard, open Integrations, choose Updown.io, and connect it with your own credentials from the Updown.io settings. Then choose which checks and actions your agent may use.

Which AgentCalls plan includes this integration?

Integrations, including Updown.io, are included from the Growth plan.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Updown.io.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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