Let your agent check and change Unleash feature flags during a call.

Connect Unleash to AgentCalls and your voice agent can read and manage feature flags while it talks to a caller. It can check whether a feature is on for a customer, switch a flag in a chosen environment, add an activation strategy, or record a comment on a change request. Your team sets the access rules in Unleash, so the agent only does what you allow. Connect with your own credentials from the Unleash settings.

What your agent can do with Unleash

  • Look up feature flags and check their status in a given environment
  • Enable or disable a flag in a chosen environment when a caller asks for it
  • Add an activation strategy to a flag, such as a gradual rollout
  • Add a comment to a change request so the team knows what was said
  • Set project access for groups or users based on the roles you define

Unleash exposes 297 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Confirming a feature for a customer

  1. Caller

    Hi, I'm trying the new reporting dashboard but I can't see it on my account. Is it turned on for us?

  2. Agent

    Let me check that for you. Can I have the company name on the account?

  3. Caller

    It's Harbor Logistics.

  4. Agent

    Thanks. The reporting dashboard is switched on for Harbor Logistics in production, but it is still off in the staging group. I've added a comment to the request so the product team can review it.

Turning on a flag during a support call

  1. Caller

    Can you enable the bulk export option for our workspace in the EU environment? We need it by Friday.

  2. Agent

    I can do that. Just to confirm, you want bulk export turned on in the EU environment for Northwind Retail, correct?

  3. Caller

    Yes, that's right.

  4. Agent

    Done. Bulk export is now enabled in the EU environment. I've logged the change request with your name so your team has a record.

Following up on a staged rollout

  1. Agent

    Hello, this is calling from Bright Path Studio about the checkout redesign. Is now a good time to talk?

  2. Caller

    Yes, go ahead.

  3. Agent

    We planned a rollout to 25 percent of users today. I can add a gradual rollout strategy to the flag if you want to go ahead.

  4. Caller

    Yes, set it to 25 percent in production please.

  5. Agent

    Got it. The 25 percent rollout is added to the checkout redesign flag in production. Thanks, I'll note it in the change request.

How to connect Unleash

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Unleash

    From Integrations in the dashboard, choose Unleash and enter the connection details from your Unleash account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Unleash actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

Questions, answered.

Does the agent work with Unleash during the call or after it?

During the call. Your agent can look up flags, change them, and add comments while the caller is on the line, and it can also run follow-up actions after the call ends.

What do I need to connect Unleash?

You need an Unleash account and credentials from its settings. Sign in to the AgentCalls dashboard, open the Unleash integration, and add your credentials. Access rules you set in Unleash apply to the agent.

Which plan includes the Unleash integration?

Integrations, including Unleash, are included from the Growth plan.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

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