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Give your phone agent live visibility into your UniFi sites and network health.

Connect UniFi to AgentCalls and your agent can check the status of your network while it talks to customers and staff. It can look up hosts, sites and devices, pull internet performance figures for your locations, and report the status of SD-WAN configurations. Your agent answers from live data, so a caller hears what is actually happening rather than a guess. Connect with your own UniFi credentials from the tool's settings. Integrations are included from the Growth plan.

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What your agent can do with UniFi

  • Look up UniFi hosts, sites and devices by name or ID during a call
  • Report internet health and ISP performance for all accessible sites
  • Check SD-WAN configuration status, including tunnels, WAN links and warnings
  • Give a clear summary of what is online, degraded or offline

UniFi exposes 9 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Staff asks if the office network is up

  1. Caller

    Hi, the Leeds office says the internet is slow. Can you check?

  2. Agent

    Sure. Which site is that, the Leeds office at Park Row?

  3. Caller

    Yes, that one.

  4. Agent

    Leeds is online. Internet performance over the last hour is below normal, with higher latency on the main WAN link. I've logged it for the IT team and flagged it as urgent.

Client asks about SD-WAN status before a site visit

  1. Caller

    We're sending a technician to the Dubai warehouse at 2 pm. Is the tunnel up there?

  2. Agent

    Let me check the Dubai SD-WAN configuration. The tunnel is up and both WAN links are healthy. There is one warning about a firmware update that's due next week.

  3. Caller

    Good, that's fine for us.

  4. Agent

    Thanks, I'll note that the tunnel was healthy when you confirmed your visit at 2 pm.

Operations manager calls for a device count

  1. Caller

    How many access points do we have across the Austin and Denver sites?

  2. Agent

    I'm pulling the device list now. Austin has 14 access points and Denver has 9, so 23 in total. Three of the Denver units are currently offline.

  3. Caller

    Can you send me the names of the offline ones by text?

  4. Agent

    Done. I've sent the three device names and their last seen times to your mobile.

How to connect UniFi

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect UniFi

    From Integrations in the dashboard, choose UniFi and enter the connection details from your UniFi account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the UniFi actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does this work during the call or after it?

Both. Your agent can look up UniFi data while a call is in progress, and it can also run checks as part of a follow-up or scheduled outbound call.

What do I need to connect UniFi?

You need an account on UniFi with access to the sites you want to monitor. Enter your UniFi credentials from the tool's settings in the AgentCalls dashboard. Integrations are included from the Growth plan.

Can my agent change network settings?

No. The UniFi integration reads inventory, health metrics and SD-WAN status. It does not make configuration changes or send arbitrary requests to the controller.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with UniFi.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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