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Write emails and summaries with TextCortex during every call.

Connect TextCortex to AgentCalls and your agent can draft emails and summarize text while it talks with a caller. A customer asks for a written quote or a follow-up note, and your agent produces the wording and sends it on. Long messages, notes or requests can be condensed into clear summaries for your team. Connect your TextCortex account once from the AgentCalls dashboard. Your agent then uses it as one of its tools, with seven actions available.

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What your agent can do with Textcortex

  • Draft a complete email, with subject line, from the details shared on the call
  • Summarize long customer messages or notes into a few clear sentences
  • Write a follow-up email that repeats the agreed time, price or next step
  • Turn a caller's request into a short message for your team
  • Rewrite a message in a different tone or language on request

Textcortex exposes 7 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Follow-up email after a quote request

  1. Caller

    Hi, I asked about the kitchen remodel last week. Can you send me something in writing?

  2. Agent

    Of course. I have your number and the estimate details here. Should I send it to the email on file, or a new address?

  3. Caller

    Send it to dana.reyes@mail.com please.

  4. Agent

    Done. I have written a summary of the estimate of 6,400 dollars and sent it to dana.reyes@mail.com with the site visit on Thursday at 10 a.m.

Summarizing a long service complaint

  1. Caller

    I have been waiting three weeks for a callback about my boiler. I have sent four messages already and I am getting annoyed.

  2. Agent

    I am sorry about that. I will summarize your messages for our technician so they have the full history before they call you back.

  3. Caller

    Thank you. Please make sure they know it is urgent, there is no heat in the flat.

  4. Agent

    I have added a short summary marked urgent, no heat, and sent it to the service team. You will hear from a technician today before 4 p.m.

Outbound reminder with a personal note

  1. Agent

    Hello, this is calling from Greenleaf Dental for Mr. Omar Haddad. Is this a good time to talk for a minute?

  2. Caller

    Yes, go ahead.

  3. Agent

    Your cleaning is booked for Tuesday at 9:30. I will also email you a short note with the arrival instructions and the parking details.

  4. Caller

    Perfect, thanks for letting me know.

How to connect Textcortex

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Textcortex

    From Integrations in the dashboard, choose Textcortex and enter the connection details from your Textcortex account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Textcortex actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does TextCortex work during the call or after it?

Both. Your agent can draft and summarize during the call, and it can send emails or save summaries once the call is finished, depending on how you set it up.

What do I need to connect TextCortex?

You need your own TextCortex account. Sign in to the AgentCalls dashboard, open the tools section, and enter your TextCortex credentials from your TextCortex settings.

Which AgentCalls plan includes this integration?

Integrations, including TextCortex, are included from the Growth plan.

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Put your agent to work with Textcortex.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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