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Let your agent check and manage Temporal workflows during a call.

Temporal runs the background workflows your business depends on. Connect your Temporal namespace to AgentCalls and your agent can look up workflow status, count running jobs and answer operational questions while a caller is on the line. Your agent works within the permissions you grant. Destructive actions such as cancelling, resetting or deleting workflows require explicit confirmation of the exact scope before they run.

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What your agent can do with Temporal

  • Look up the status of a workflow by its ID during a call
  • Count running or failed workflows matching a filter for a quick operations update
  • Send a named signal to a workflow when a customer or on-call team asks for it
  • Cancel a specific workflow after the caller confirms the scope and the reason
  • Connect with your own Temporal credentials from the tool's settings, with access you control

Temporal exposes 63 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Operations status check from on-call

  1. Caller

    Hi, this is Daniel from the payments team. Can you tell me how many order-fulfilment workflows are still running right now?

  2. Agent

    Sure, Daniel. I'm checking the production namespace now. There are 214 order-fulfilment workflows currently running, and 3 have failed in the last hour.

  3. Caller

    Okay, can you give me the IDs of the failed ones?

  4. Agent

    I can. The three are order-7731, order-7742 and order-7760. I've also sent the list to your team's email.

Workflow lookup for a customer query

  1. Caller

    Hello, I placed an order on Tuesday and it still shows as processing. The reference is ORD-20418.

  2. Agent

    Thanks for calling. I'm looking up ORD-20418 now. The workflow is still running and is waiting on a shipping confirmation from the warehouse.

  3. Caller

    Is there anything I need to do?

  4. Agent

    No action is needed on your side. The warehouse usually confirms within 24 hours, and I can book a callback for tomorrow morning if you'd like an update.

Confirmed cancellation request

  1. Caller

    This is Priya from Northwind Logistics. We need to stop the nightly reconciliation job for account 88, it was started by mistake.

  2. Agent

    Understood, Priya. I found one running workflow for account 88 that matches the reconciliation job. Do you want me to request cancellation for that workflow only?

  3. Caller

    Yes, only that one. Please go ahead.

  4. Agent

    Done. Cancellation has been requested for the reconciliation workflow for account 88. The job will close after its current cleanup step, and I've logged the request with your team.

How to connect Temporal

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Temporal

    From Integrations in the dashboard, choose Temporal and enter the connection details from your Temporal account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Temporal actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does it work during the call or after it?

Both. Your agent can look up workflow status and counts while the caller is on the line, and it can also send follow-up summaries or log actions after the call ends.

What do I need to connect Temporal?

You need an account on Temporal Cloud or a self-hosted Temporal deployment, and the credentials for the namespace you want to use. Add them from the Temporal settings in your AgentCalls dashboard, where you sign in to connect the tool.

Can the agent cancel or delete workflows by accident?

No. Actions that cancel, reset, terminate or delete workflows show the exact scope first and require your explicit approval before they run. Permissions are set per connection, so you can keep the agent read-only if you prefer.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Temporal.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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