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Create tasks and check project status for your team from every customer call.

Teamcamp is where your team plans and tracks its work. With the Teamcamp integration, your AgentCalls agent can look up your active projects, check open tasks and their due dates, and create new tasks while it is on the phone. A client can ask where their project stands and get a real answer, or describe a request and have it logged as a task for the right project before the call ends. Connect your Teamcamp account once from the AgentCalls dashboard and your agent works within the projects you choose to share.

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What your agent can do with Teamcamp

  • Look up active projects so the agent can answer status questions during a call
  • Check open tasks by project, assignee, status or due date
  • Create a new task in the right project from details gathered on the call
  • Retrieve task lists to confirm what is due this week before a client call
  • Remove a project only after you confirm it is no longer needed

Teamcamp exposes 14 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Client asks about project status

  1. Caller

    Hi, this is Dana Morales from Northline Studio. Can you tell me where the website redesign stands?

  2. Agent

    Of course, Dana. The redesign project is active, and 14 of 19 tasks are complete. The remaining items are the checkout pages and the contact form, both due next Thursday.

  3. Caller

    Great, thanks. Can you add a task to review the final copy before launch?

  4. Agent

    Done. I've created a task called Review final copy in the redesign project and assigned it to your content lead. Anything else?

Customer requests a new task

  1. Caller

    We need the invoice template updated before the end of the month.

  2. Agent

    Got it. Which project should this go under, and is there a specific day you need it by?

  3. Caller

    Put it under Finance Ops, due the 28th.

  4. Agent

    I've added Update invoice template to Finance Ops with a due date of the 28th. The team will see it in Teamcamp this afternoon.

Weekly check-in before a follow-up call

  1. Agent

    Hello Omar, this is your Brightwave team calling for the weekly check-in. Do you have a few minutes?

  2. Caller

    Yes, go ahead. What's still open on the onboarding project?

  3. Agent

    Four tasks are open, and two are overdue: the data import and the staff training schedule. Would you like me to move the training to Monday?

  4. Caller

    Yes, move it to Monday, and let the training lead know.

  5. Agent

    Moved to Monday, and I've updated the assignee. Thanks, Omar. Talk to you next week.

How to connect Teamcamp

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Teamcamp

    From Integrations in the dashboard, choose Teamcamp and enter the connection details from your Teamcamp account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Teamcamp actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent work with Teamcamp during the call or only afterwards?

Both. During a call, your agent can look up projects and tasks and create new tasks while the caller is still on the line. Changes appear in Teamcamp straight away.

What do I need to connect Teamcamp?

A Teamcamp account with the access you want the agent to use. Enter your credentials from Teamcamp's settings in the AgentCalls dashboard. You can disconnect at any time.

Which plan includes the Teamcamp integration?

Integrations, including Teamcamp, are included from the Growth plan.

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