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Ask your phone agent about uptime, tests and alerts, straight from StatusCake.

Connect StatusCake and your agent can answer questions about your monitoring while you are on the phone. It can list your uptime and page speed tests, check heartbeat checks, look up contact groups, and confirm which monitoring locations are available. When a test or alert contact is no longer needed, the agent can remove it after confirming the details with the caller. Your team stays in control of what changes, and every action is logged in your StatusCake account.

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What your agent can do with Statuscake

  • List your uptime tests and check which ones are live
  • Check heartbeat checks and their status during a call
  • Look up contact groups and who receives alerts
  • Remove an outdated test or contact group after the caller confirms
  • Confirm monitoring locations before setting up a new test

Statuscake exposes 30 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

On-call engineer checks a site outage

  1. Caller

    Hi, I'm Priya from the platform team. Can you check whether the checkout tests are currently failing?

  2. Agent

    Sure. I see four checkout uptime tests. Two are up, and the EU checkout test has been down for six minutes.

  3. Caller

    Okay. Who gets the alert for that one?

  4. Agent

    It goes to the Ops Alerts contact group, which has three recipients. Do you want me to read them out?

Customer asks about a heartbeat check

  1. Caller

    Hello, this is Tom Reyes at Brightline Dental. Our nightly backup job should have reported in last night. Did it?

  2. Agent

    Let me check. The nightly backup heartbeat last checked in at 2:14 AM today, so it ran on schedule.

  3. Caller

    Good. Thanks for checking.

Removing an old test after a migration

  1. Caller

    We moved our marketing site to a new host, so the old landing page test is not needed anymore. Can you remove it?

  2. Agent

    I can see the test called Old Landing Page, last run four days ago. Should I delete it now?

  3. Caller

    Yes, please delete it.

  4. Agent

    Done. The Old Landing Page test has been removed from your StatusCake account.

How to connect Statuscake

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Statuscake

    From Integrations in the dashboard, choose Statuscake and enter the connection details from your Statuscake account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Statuscake actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does it work during the call or after it?

It works during the call. Your agent can look up tests, heartbeat checks and contact groups while the caller is on the line, and can make changes like deleting a test once the caller confirms.

What do I need to connect StatusCake?

You need a StatusCake account. In your AgentCalls dashboard, sign in and connect StatusCake using your own credentials from StatusCake's settings. The connection takes a few minutes.

Which plan includes StatusCake?

Tool integrations, including StatusCake, are included from the Growth plan.

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Put your agent to work with Statuscake.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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