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Turn call recordings into searchable transcripts with Speechmatics and AgentCalls.

Connect your Speechmatics account and your voice agent can work with recordings and transcripts during a call. It can start a transcription job from a recording link, check whether the job is finished, and read back the transcript when a caller asks what was said. It can also list recent jobs and report how much audio you have transcribed this month. Speechmatics handles the speech-to-text work across many languages, so you can serve English and Arabic callers from the same setup. Connect it from your AgentCalls dashboard with your own Speechmatics credentials.

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What your agent can do with Speechmatics

  • Start a transcription job from a publicly accessible recording link
  • Check the status of a job and read back its transcript
  • Retrieve transcripts as text, SRT captions or structured JSON
  • Look up recent jobs and their processing errors
  • Report Batch transcription usage and audio minutes over a date range

Speechmatics exposes 7 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Caller asks for a call transcript

  1. Caller

    Hi, I had a call with your team on Tuesday. Can I get a copy of what was said?

  2. Agent

    Of course. Can I have the reference number from your confirmation email?

  3. Caller

    It's CA-40932.

  4. Agent

    Thanks, Mr. Hall. The transcript is ready. I'll send the text version to hall.m@example.com now.

Checking on a recording that is still processing

  1. Caller

    I uploaded the site visit recording this morning. Is the transcript done?

  2. Agent

    Let me check. The job started at 9:14 and it's still in progress, about 70 percent done.

  3. Agent

    It should finish in about ten minutes. Would you like me to text you when it's ready?

  4. Caller

    Yes, please.

Monthly usage question

  1. Caller

    How many hours of audio did we transcribe last month?

  2. Agent

    Last month you transcribed 148 jobs, totaling 26 hours and 40 minutes of audio.

  3. Caller

    Thanks. Can you tell me how that compares to this month so far?

  4. Agent

    This month so far is 61 jobs and 11 hours and 5 minutes of audio, from the 1st to today.

How to connect Speechmatics

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Speechmatics

    From Integrations in the dashboard, choose Speechmatics and enter the connection details from your Speechmatics account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Speechmatics actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does it work during the call or after it?

Both. Your agent can start a transcription job during a call and check on it later, or read back a finished transcript when a caller asks for one. Jobs run asynchronously, so the transcript is ready once processing completes.

What do I need to connect Speechmatics?

You need a Speechmatics account with access to Batch transcription. Sign in to AgentCalls, open the Speechmatics integration from your dashboard, and enter your own Speechmatics credentials from its settings.

Which plan includes this integration?

Integrations, including Speechmatics, are included from the Growth plan.

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Put your agent to work with Speechmatics.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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