Start free

Give callers live SNCF train times, journeys and disruption updates by phone.

Connect SNCF to AgentCalls and your agent can answer travel questions on the phone using live passenger information. It searches stations and places by name, checks upcoming departures and arrivals at a station, plans a journey for a requested time, and reports current service disruptions on the lines a caller asks about. Your agent uses the same SNCF data your team sees, so answers stay current during the call. Connect your SNCF account from the tool settings in your AgentCalls dashboard.

Start freeSee pricing

What your agent can do with SNCF

  • Look up SNCF stations and places by name and give the right station for the caller's trip.
  • Read the next departures or arrivals at a station, with scheduled and realtime times.
  • Plan a train journey between two places for a chosen departure or arrival time.
  • Report current service disruptions and the lines or stations they affect.
  • Find stations and stops near a location the caller gives you.

SNCF exposes 9 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Inbound question about the next train

  1. Caller

    Hi, I need to get from Lyon Part-Dieu to Marseille Saint-Charles this evening. What's the next train?

  2. Agent

    Sure. Let me check the journeys for this evening. The next direct train leaves Lyon Part-Dieu at 18:12 and arrives in Marseille Saint-Charles at 20:41. Would you like the later option too?

  3. Caller

    Yes, anything after 19:00 would be fine.

  4. Agent

    There's one at 19:30, arriving at 21:58. Shall I text you the details?

Checking a station board before a pickup

  1. Caller

    My client is arriving at Paris Gare de Lyon on the 9:15 from Geneva. Is it on time?

  2. Agent

    Let me check the live board for Paris Gare de Lyon. The 9:15 from Geneva is running about four minutes late and now expects to arrive at 9:19 on platform 6.

  3. Caller

    Thanks. Is anything else disrupted on that line today?

  4. Agent

    There is one current disruption on the Paris to Geneva line, a signalling fault between Dijon and Mâcon. Trains are running with some delays. I can read you the details if you want them.

Outbound update on a disrupted service

  1. Agent

    Good afternoon, this is a call from Riviera Tours about your group booking for the 16:40 train from Nice to Monaco. There is a short disruption on that line, so the train may be about 25 minutes late.

  2. Caller

    Oh, thanks for letting me know. Is there another option if we miss it?

  3. Agent

    Yes. The 17:05 from Nice Ville still has seats and arrives in Monaco at 17:52. I can hold a place on that train for your group.

  4. Caller

    Please do. Thank you.

How to connect SNCF

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect SNCF

    From Integrations in the dashboard, choose SNCF and enter the connection details from your SNCF account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the SNCF actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

Related integrations

GitHubDeveloper & IT toolsGitHub is a code hosting platform for version control and collaboration, offering Git-based repository management…SupabaseSpreadsheets & databasesSupabase is an open-source backend-as-a-service providing a Postgres database, authentication, storage, and real-time…Code InterpreterSpreadsheets & databasesCodeInterpreter extends Python-based coding environments with integrated data analysis, enabling developers to run…FirecrawlAI, search & researchFirecrawl automates web crawling and data extraction, enabling organizations to gather content, index sites, and gain…TavilyAI, search & researchTavily offers search and data retrieval solutions, helping teams quickly locate and filter relevant information from…BitbucketDeveloper & IT toolsBitbucket is a Git-based code hosting and collaboration platform supporting private and public repositories, enabling…

All Developer & IT tools integrations

Questions, answered.

Does the agent use SNCF data during the call or only afterwards?

During the call. When a caller asks about a train, station or disruption, your agent looks up the current SNCF data and answers while the caller is still on the line.

What do I need to connect SNCF?

You need your own SNCF account with the credentials for the passenger-information data. Enter them in the SNCF settings from your AgentCalls dashboard. Once connected, the agent can use the SNCF actions on your number.

Which plan includes this integration?

SNCF is included from the Growth plan. Integrations are not available on the Starter plan.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with SNCF.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

Start freeSee pricing