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Ask your agent about servers, apps and backups while you're on the phone.

Connect ServerAvatar and your agent can check on your servers during a call. It can list applications for an organization, look up backup status and sizes, check which backups are archived or belong to deleted servers, and tell a caller what is running. It can also remove specific backups by ID when you ask it to. Your agent reads the same records your team sees in ServerAvatar, so answers match your dashboard.

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What your agent can do with Serveravatar

  • Look up applications, servers and organization details by name or ID during a call
  • Report backup status, size and expiry dates from your ServerAvatar backups
  • Check archived backups and backups kept for deleted servers
  • Remove specific backups by ID after the caller confirms

Serveravatar exposes 17 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Client asks whether their backups ran last night

  1. Caller

    Hi, this is Dana from Northwind Studio. Did last night's backup for our client portal complete?

  2. Agent

    Let me check that for you. One moment, Dana. Which organization is the portal under, the Northwind production one?

  3. Caller

    Yes, that one.

  4. Agent

    The portal database backup finished at 2:14 AM, 3.8 GB, and it expires on the 28th. The file backup finished too, at 2:31 AM.

Developer checks which apps run on a server

  1. Caller

    Hey, it's Marcus. I need to know which applications are still attached to the staging organization before we retire it.

  2. Agent

    Sure, Marcus. The staging organization has four applications: two WordPress sites, one Laravel app and a Node service called checkout-preview.

  3. Caller

    Good. Can you pull the backup list for checkout-preview too?

  4. Agent

    Yes. It has seven backups, the newest is from this morning and is 412 MB. I can also send you the full list by text if you want it.

Cleaning up old backups after a call

  1. Caller

    This is Priya at Halcyon Dental. We moved off the old practice server last month. Is there anything left from it?

  2. Agent

    Yes. There are three backups kept for that deleted server, totaling about 9.2 GB. Do you want me to remove them?

  3. Caller

    Yes, please remove all three.

  4. Agent

    Done. The three backups are removed, and nothing else on your current server was changed.

How to connect Serveravatar

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Serveravatar

    From Integrations in the dashboard, choose Serveravatar and enter the connection details from your Serveravatar account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Serveravatar actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent work during the call or only afterwards?

It works during the call. Your agent can look up servers, applications and backups while the caller is on the line, and can remove specific backups once the caller confirms.

What do I need to connect ServerAvatar?

You need a ServerAvatar account and its credentials from the tool's settings. Add them in the AgentCalls dashboard under Integrations, then choose which actions your agent may use.

Which AgentCalls plan includes this integration?

Integrations are included from the Growth plan. Smaller plans can view the integration page but cannot connect new tools.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Serveravatar.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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