Customer asks whether a checkout error is known
- Caller
Hi, I keep getting an error at checkout on the mobile app. Is anyone looking at it?
- Agent
Thanks for calling. Let me check the latest issues for the mobile app. I can see a checkout error that was first reported this morning and is being investigated.
- Caller
Is it affecting everyone or just me?
- Agent
It has been seen about two hundred times in the last hour, so it is widespread. The team is already working on it, and I will note your report so they know it hit you too.