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Connect Sendbird and let your agent manage chat channels and members during calls.

Sendbird powers in-app chat for many businesses. Connect your Sendbird account to AgentCalls and your voice agent can work with the same channels and users your app already uses. During a call it can create a group channel for a customer and their team, add members, look up a user's account, or remove someone from a conversation. After the call it can send follow-ups and keep your Sendbird data up to date. You connect with your own Sendbird credentials from the tool's settings, so the agent only touches what your account allows.

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What your agent can do with Sendbird

  • Look up users and confirm whether an account exists before the agent answers a question.
  • Create a group channel for a customer and their team, then add the right members during the call.
  • Remove or ban a member from a group channel when a moderation request comes in.
  • Delete a channel or a message after confirming the request and permissions.

Sendbird exposes 37 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Inbound: new support room for a customer

  1. Caller

    Hi, I'm Daniel Ortiz from Brightpath Logistics. We need a shared chat room for our dispatch team and your support group.

  2. Agent

    Thanks Daniel. I can set that up now. What name should the room have, and which team members should join?

  3. Caller

    Call it Brightpath Dispatch. Add Maria Lopez and Kevin Shah, and our support lead Priya.

  4. Agent

    Done. Brightpath Dispatch is created with Maria, Kevin and Priya. You'll get an invite message in the app shortly.

Lookup: checking a user's account

  1. Caller

    Can you check whether my account for the app is still active? My user ID is sam_1182.

  2. Agent

    Let me check. I see sam_1182 is registered and active, last seen yesterday at 6:40 pm.

  3. Caller

    Good. I think I was removed from one of the group chats though.

  4. Agent

    Your account is fine. You're still a member of two channels, but the Weekend Crew channel no longer lists you. I can add you back if you'd like.

Outbound: removing a member after a moderation request

  1. Agent

    Hello, this is the Harbor Dental team calling about the Patient Updates channel in your app. Is this Jordan?

  2. Caller

    Yes, this is Jordan. What's going on?

  3. Agent

    Your manager asked us to remove access to that channel for your account. Can you confirm you're okay with us doing that now?

  4. Caller

    Sure, go ahead.

  5. Agent

    Thanks Jordan. You've been removed from Patient Updates and a confirmation message will appear in your app.

How to connect Sendbird

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Sendbird

    From Integrations in the dashboard, choose Sendbird and enter the connection details from your Sendbird account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Sendbird actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent work with Sendbird during the call or after it?

Both. During a call your agent can look up users, create channels and add members while the caller is still on the line. It can also run follow-up actions after the call ends.

What do I need to connect Sendbird?

You need a Sendbird account with the credentials for your application. Enter them in the AgentCalls dashboard under Integrations. You can disconnect at any time.

Which plan includes Sendbird?

Integrations, including Sendbird, are included from the Growth plan.

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Put your agent to work with Sendbird.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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