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Let your agent manage smart locks and access for guests and staff, by phone.

Connect Seam to AgentCalls and your agent can check and manage the smart locks, access systems, thermostats, and sensors in your workspace while it talks to callers. When a guest asks for a door code, the agent can create an access grant with a PIN, card, or mobile key. When a booking changes, it can look up the grant and revoke it. Your agent can check whether a device is online, confirm who has access to a space, and report the status of recent operations, so callers get an answer during the call instead of a callback.

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What your agent can do with Seam

  • Create access grants with PIN, card, mobile-key, or cloud-key methods for a guest or staff member
  • Look up an access grant and confirm which spaces, devices, or entrances it covers
  • Add an extra access method to an existing grant when a guest asks for a different way in
  • Revoke an access grant during a call when a stay, booking, or shift has ended
  • Check the status of a device and the result of a recent access change

Seam exposes 10 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Guest asks for a door code for a rental

  1. Caller

    Hi, I'm arriving at the Oak Street flat tonight around nine. Can you send me a code for the front door?

  2. Agent

    Sure. May I have your name and the booking date, so I can match you to your reservation?

  3. Caller

    Daniel Reyes. We're booked for Friday through Sunday.

  4. Agent

    Thanks, Daniel. I've created a PIN for the front door valid from Friday at 3 PM to Sunday at 11 AM. You'll get it by text in a moment.

Staff member checks access before a shift

  1. Caller

    This is Priya from the north site. Does Marcus still have access to the storage room?

  2. Agent

    Let me check. Yes, Marcus Bell has an active card grant for the storage room and the loading dock, valid until the end of the month.

  3. Caller

    Good. Can you add a PIN as well in case his card doesn't work?

  4. Agent

    Done. I've added a PIN method to his existing grant. He'll receive the code on his registered number.

Outbound call after a checkout

  1. Agent

    Hello, this is the team at Harbor Suites calling about your stay. Thanks again for staying with us, Lena.

  2. Caller

    Oh, hi. I'm just checking out now.

  3. Agent

    Thanks. I've ended your access to the room and the building door, so the code will no longer work. Safe travels.

How to connect Seam

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Seam

    From Integrations in the dashboard, choose Seam and enter the connection details from your Seam account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Seam actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent work during the call or only afterwards?

Your agent works during the call. It can look up devices and access grants, create or change grants, and report results while the caller is still on the line.

What do I need to connect Seam?

You need an account with Seam and your own credentials for your workspace. Enter them in the AgentCalls dashboard under Tools, then choose the Seam actions you want your agent to use.

Which plan includes Seam?

Tool integrations, including Seam, are included from the Growth plan.

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Put your agent to work with Seam.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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