Saucelabs

Check your Sauce Labs test runs and service status from a phone call.

Connect Saucelabs to AgentCalls with your own credentials from the Sauce Labs settings. During a call, your agent can check whether Sauce Labs services are up, look up recent test jobs by time range or owner, and pull test execution history for your team. It is built for QA leads and engineering managers who need a fast answer while they are away from their desks. Your agent reads the data and reports it back clearly. It does not change your test configuration.

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What your agent can do with Saucelabs

Check current Sauce Labs service status and wait times during a call
List recent test jobs filtered by time range, job type, or owner
Retrieve virtual device cloud test history and job details
Confirm supported platforms for Appium, WebDriver, or all automation APIs
Report the latest Sauce Connect tunnel version and Appium end-of-life dates

Saucelabs exposes 6 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Inbound status check before a release

Caller
Hi, this is Dana Ortiz from the mobile team. Are Sauce Labs services running normally right now?
Agent
Hi Dana. Yes, Sauce Labs is operating normally right now, with current wait times under two minutes. Do you want me to check the recent test jobs too?
Caller
Yes, check the VDC jobs from the last hour for the checkout app.
Agent
Found 14 VDC jobs in the last hour for that app. 13 passed and 1 failed on an Android 14 device. I can share the job ID for the failed run.

Lookup of recent test runs for a manager

Caller
This is Marcus Hale. Can you tell me how many jobs ran under the QA account yesterday?
Agent
Sure, Marcus. There were 62 test jobs under the QA account yesterday, between 9 am and 6 pm Eastern. 58 completed and 4 were stopped early.
Caller
Which Appium version are we on, and is it close to end of life?
Agent
Your project uses Appium 2.x. Sauce Labs support for that version runs through next year, so you have time to plan the upgrade.

Follow-up on a failed run

Caller
Hello, this is Priya Nair. Our login test failed overnight. Can you look that up?
Agent
Hi Priya. I found the login test job from 2:14 am. It ran on Chrome 126 on Windows 11 and ended with a timeout.
Caller
Okay, are there newer Sauce Connect tunnel versions I should move to?
Agent
The latest Sauce Connect tunnel version is available now. I can send the version details and download links to your team email.

How to connect Saucelabs

1
Create your agent
Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.
2
Connect Saucelabs
From Integrations in the dashboard, choose Saucelabs and enter the connection details from your Saucelabs account settings.
3
Choose the actions
In the agent editor, enable the Saucelabs actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does this work during the call or after it?

It works during the call. Your agent looks up live data from your Sauce Labs account while the caller is on the line and reports the answer in the same conversation.

What do I need to connect Saucelabs?

You need a Sauce Labs account. In the AgentCalls dashboard, sign in and add your Sauce Labs credentials from the Sauce Labs settings. Your agent uses only the access you grant.

Which plan includes this integration?

Tool integrations, including Saucelabs, are included from the Growth plan.

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Put your agent to work with Saucelabs.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.