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Connect Runway to your phone agent to generate and manage video, image and voice content during calls.

Your agent can start Runway generation tasks while you talk to a caller. Ask for an image or a short video from a reference picture, request a voiceover or sound effect, and get back a task ID and the estimated credit cost. Your agent can also check on a running task, cancel one, or add a document to your Runway knowledge library so your avatar workflows use the latest product details. Connect your Runway account once in AgentCalls and your agent works with the tools you already use.

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What your agent can do with Runway

  • Start image generation from a text prompt or a reference picture during a call
  • Animate a product or reference image into a short video with a selected Runway model
  • Generate a voiceover or sound effect and return the task ID and credit estimate
  • Cancel a running task or add and remove knowledge documents for your avatar workflows

Runway exposes 22 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Booking a product video shoot

  1. Caller

    Hi, I'm Dana from Bloom Studio. We want a short video for our spring candle launch. Can you make it?

  2. Agent

    Yes, Dana. Send me the product photo and I'll start an animated video now. Give me one moment.

  3. Agent

    Done. The video task is running and the estimated cost is 40 credits. I'll text you the link when it's ready, usually within a few minutes.

Checking on a voiceover order

  1. Caller

    Did the narration for the Cedar Dental ad get started? I need it by Friday.

  2. Agent

    Yes, Mark. The speech task was created this morning and it's still running. The estimate was 6 credits.

  3. Agent

    It should finish before Thursday afternoon. Would you like me to email the file to you when it's done?

Updating the avatar knowledge base

  1. Caller

    We changed our return policy last week. Can your avatar videos reflect that?

  2. Agent

    Sure. I'll add the new policy as a document in your Runway knowledge library so future avatar videos use it.

  3. Agent

    The document is saved. New avatar videos will use the updated policy starting today.

How to connect Runway

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Runway

    From Integrations in the dashboard, choose Runway and enter the connection details from your Runway account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Runway actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does Runway work during the call or after it?

Both. Your agent can start a generation task during the call and report the task ID and estimated credit cost. Finished files arrive after the call, and your agent can check their status on later calls.

What do I need to connect Runway?

You need a Runway account with its own credentials. Enter them in the Runway settings from the AgentCalls dashboard, then sign in to AgentCalls to confirm the connection.

Which plan includes Runway?

Tool integrations, including Runway, are included from the Growth plan.

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Put your agent to work with Runway.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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