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Connect Rollbar. Let your agent check errors and projects during the call.

Connect Rollbar to your AgentCalls agent with your own credentials from Rollbar's settings. During a call, your agent can look up projects, check which team owns a project, pull up a team or user, and report on how fast issues are being resolved. It can also read error occurrence counts over a time range, so when a customer or on-call engineer asks whether something is still failing, the agent can answer from live data. The agent reads only what your connected account can see.

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What your agent can do with Rollbar

  • Look up projects in your account and confirm their status and settings
  • Check whether a team is assigned to a project and whether a user belongs to a team
  • Report error occurrence counts over a chosen time range, grouped by environment or other fields
  • Share time-to-resolution metrics for your projects so you can answer status questions on the spot

Rollbar exposes 17 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

On-call engineer asks if an error is still happening

  1. Caller

    Hi, this is Priya from the platform team. Is the checkout error still firing in production?

  2. Agent

    Let me check. Give me a moment to pull the occurrence counts for the last hour.

  3. Agent

    There were 3 occurrences in the last hour, down from 41 this morning. The error has mostly stopped.

  4. Caller

    Good. Thanks, that's all I needed.

Customer asks which team owns a project

  1. Caller

    Hi, I'm trying to reach whoever handles the billing-api project. Who owns it?

  2. Agent

    The billing-api project is assigned to the Payments team. Do you want me to share the team details?

  3. Caller

    Yes please, I'll need someone from Payments.

  4. Agent

    The Payments team is set up in your account and has access to billing-api. I can also take a message for them.

Morning check-in on resolution times

  1. Caller

    Hey, it's David. Can you tell me how long we took to resolve issues on the mobile app last week?

  2. Agent

    Sure. For the mobile app project, the median time to resolution last week was 6 hours and 20 minutes.

  3. Caller

    That's better than the week before. Thanks.

How to connect Rollbar

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Rollbar

    From Integrations in the dashboard, choose Rollbar and enter the connection details from your Rollbar account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Rollbar actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent work during the call or after it?

Both. During a call your agent can look up live Rollbar data, such as project status, team assignments and error counts. It can also be used in follow-up calls to report on changes since the last conversation.

What do I need to connect Rollbar?

You need a Rollbar account and the access token from Rollbar's settings. Sign in to the AgentCalls dashboard, open the Rollbar integration and paste your credentials. The agent only sees what that account can see.

Which plan includes Rollbar?

Integrations, including Rollbar, are included from the Growth plan.

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Put your agent to work with Rollbar.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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