Checking a part photo from a customer
- Caller
Hi, I sent a photo of a cracked tile this morning. Can you tell me whether it's covered under warranty?
- Agent
Sure, Mr. Okafor. I'll run the inspection workflow on the photo you sent. One moment.
- Agent
The model flagged a crack along the lower edge, roughly 4 centimetres long. That matches our warranty criteria for manufacturing defects. I'll open a claim and email you the reference.
- Caller
Great, thank you.