Connect Rkvst to your AgentCalls agent and check supply chain evidence while you talk.

Rkvst is the evidence management platform from DataTrails. It keeps a reliable chain of custody for supply chain data, so records can be trusted. With AgentCalls connected to Rkvst, your agent can look up assets, events and attachments during a call, and answer questions about the history of a record. Your team gets accurate answers without digging through dashboards. Connect with your own Rkvst credentials from the tool's settings.

What your agent can do with Rkvst

  • Look up an asset and answer questions about its current state or its history at a given time
  • Retrieve an event with its attributes and related trails to confirm what was recorded
  • Check member and IAM subject details when a caller asks who has access or who made a change
  • Fetch a public asset record to share verified details with a customer or partner
  • Send a requested event attachment to the caller's contact after the call

Rkvst exposes 24 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Inbound lookup from a supplier

  1. Caller

    Hi, this is Daniel Ortiz from Halden Foods. We received a shipment yesterday and want to confirm the batch record.

  2. Agent

    Thanks, Daniel. Can you give me the asset ID or the batch reference from your delivery note?

  3. Caller

    It's HF-2291-B.

  4. Agent

    I have it. The batch was recorded at 4:10 pm yesterday with a temperature check logged at delivery. Everything in the chain of custody is complete. Do you want me to email you the event attachment?

Auditor asks for a historical state

  1. Caller

    We're preparing for an internal audit. What did asset QA-118 look like on March 1?

  2. Agent

    I can check that. Pulling the asset as it stood on March 1 now.

  3. Agent

    On March 1 the asset was marked as released, with two linked events and no open exceptions. The most recent change came on March 3, when its status moved to under review.

  4. Caller

    Great, please send the full event list to compliance@brightwell.co.uk.

Outbound follow-up with a partner

  1. Agent

    Hello, this is the team at Northline Logistics calling for Sara Haddad. We're following up on the certificate for shipment NL-0847.

  2. Caller

    Sure, I was expecting that call. What do you need?

  3. Agent

    We have the public record for the shipment, which confirms the certificate was logged at 9:30 this morning. Would you like me to send you the public link?

  4. Caller

    Yes, please. Send it to my email.

How to connect Rkvst

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Rkvst

    From Integrations in the dashboard, choose Rkvst and enter the connection details from your Rkvst account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Rkvst actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

Questions, answered.

Does the agent use Rkvst during the call or only afterwards?

Both. During a call your agent can look up assets, events and attachments in Rkvst and answer from the live record. It can also send information to the caller after the call ends.

What do I need to connect Rkvst?

You need an account with Rkvst and your own credentials from the tool's settings. Enter them in the AgentCalls dashboard under Integrations, sign in, and authorize the connection.

Which plan includes this integration?

Integrations, including Rkvst, are included from the Growth plan.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Rkvst.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.